Mary Teresa Taylor
Raleigh
Summary
Dynamic Security/Front Desk Receptionist with a proven track record at Allied Universal Security Services with over eight years of experience in hospitality and security. Proficient in issue resolution and an expert in access control and visitor management. Dedicated front desk receptionist, always managing visitor access and contributing to a safe and welcoming environment. Ready to enhance operational efficiency with strong interpersonal skills. Recognized for exceptional customer service fostering positive relationships. Committed to maintaining safety and professionalism.
Overview
11
11
years of professional experience
Work History
Security/Front Desk Receptionist
Allied Universal Security Services
Raleigh
04.2023 - Current
- Greeted visitors and clients warmly, creating a welcoming atmosphere before directing them to correct Personnel or office.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Coordinated with security personnel to maintain safety and access control procedures
- Used company badging system to create badges for new employees and visitors.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Security/Front Desk Receptionist
Securitas Security Services USA
Mooresville
05.2015 - 03.2023
- Monitored reception area, ensuring a safe, hazard-free environment for customers.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Monitored visitor access control systems and issued identification badges.
- Used company badging system to create badges for new employees and visitors.
- Greeted visitors and clients warmly, creating a welcoming atmosphere.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting the check-in process.
- Greeted visitors, determining the nature and purpose of the visit to facilitate appropriate assistance.
- Resolved customer complaints and issues promptly, adhering to established protocols.
Education
High School Diploma -
Vance Senior High School
Henderson, NC06-1977
Professional Administrative Assistant
Wake Technical Community College
Raleigh, NCSkills
- Security procedures, Issue Resolution
- Office safety protocols
- Badging system operation
- Multi-line phone management, call answering and routing
- Visitor registration
- Customer relationship management, interpersonal skills
- Attention to detail
- Hospitality services, self-motivation
Timeline
Security/Front Desk Receptionist
Allied Universal Security Services
04.2023 - Current
Security/Front Desk Receptionist
Securitas Security Services USA
05.2015 - 03.2023
High School Diploma -
Vance Senior High School
Professional Administrative Assistant
Wake Technical Community College