Maryssa Owens
Marble
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented with a passion for building relationships and driving business growth.
Overview
15
15
years of professional experience
Work History
Lead Food Service Supervisor
Skillet Kitchens LLC
Murphy
04.2024 - Current
- Supervised daily food service operations, ensuring adherence to health standards for safe dining.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Managed inventory levels and coordinated supply orders to meet operational demands.
- Maintained inventory of supplies, equipment, and food items to support efficient daily operations.
- Resolved customer complaints and enhanced overall dining experience through feedback.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Payroll and Invoicing
Assist Staffing Solutions
Blue Ridge
06.2019 - 04.2024
- Ensured accurate daily payroll data entry for contracted employees using Contingent Talent Management system, adhering to tax regulations and company policies to support timely payroll processing.
- Maintained meticulous payroll records, facilitating compliance with financial reporting requirements to support audit readiness.
- Applied team strategies for collections on past due invoices, contributing to a decrease in overdue accounts.
Medical Records Coordinator
Macon Valley Nursing and rehab
Franklin
05.2017 - 06.2019
- Maintained accurate medical records for patients in compliance with HIPAA requirements and regulations.
- Familiarity with medical terminology is useful for understanding and accurately filing medical records.
- Managed inventory, ordering, and invoicing processes to maintain proper supply levels.
- Demonstrated strong communication skills in team settings, facilitating effective collaboration.
- Participated in daily IDT meetings in effort to create an environment of cohesiveness and inclusion.
- Addressed client inquiries and resolved issues promptly to enhance customer satisfaction.
- Able to work independently or with a group.
Deli Associate
Walmart
Murphy
04.2016 - 03.2017
- Delivered exceptional customer service, fostering positive customer experiences.
- Managed deli product inventory to ensure availability and freshness.
- Inspected equipment for proper functioning and upheld cleanliness standards.
Restaurant Manager
Mr. Quick Restaurant
Orlando
12.2010 - 12.2015
- Managed personnel by hiring, training, and conducting disciplinary actions, fostering a compliant and motivated workforce.
- Oversaw product inventory management, ensuring adherence to company standards and Health Department regulations to maintain operational integrity.
- Daily inventory management of all goods
- Payroll and time keeping
- Processed daily banking transactions, ensuring accuracy and accountability in financial reporting.
Education
GED -
Tri-County Community College
Murphy, NC02-2016
Associate's degree - Associate in science
Tri-County Community College
Murphy, NC03-2026
Skills
- Payroll management
- Inventory control and management
- Data entry and analysis
- Product development
- Customer service excellence
- Health and safety compliance
- Medical terminology expertise
- Payroll processing
Timeline
Lead Food Service Supervisor
Skillet Kitchens LLC
04.2024 - Current
Payroll and Invoicing
Assist Staffing Solutions
06.2019 - 04.2024
Medical Records Coordinator
Macon Valley Nursing and rehab
05.2017 - 06.2019
Deli Associate
Walmart
04.2016 - 03.2017
Restaurant Manager
Mr. Quick Restaurant
12.2010 - 12.2015
GED -
Tri-County Community College
Associate's degree - Associate in science
Tri-County Community College