Maryori Trochez
Tawara Terrace
Summary
Dynamic Call Center Agent with a proven track record at Balto Health Services, enhancing call center efficiency and significantly improving customer satisfaction. Skilled in problem-solving and fluent in multiple languages, adept at resolving issues and streamlining system documentation. Demonstrated ability to lead teams and manage high-volume customer interactions with a positive and results-focused approach.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
Certification
Work History
Call Center Agent
Balto Health Services
06.2024 - 11.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Associate Of Arts -
Mississippi Gulf Coast Community College
Gulfport, MSSkills
- Team development
- Problem-solving skills
- Resolving issues
- Gathering information
- System documentation
- Fluent in Multiple Languages
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Agent
Balto Health Services
06.2024 - 11.2024
Associate Of Arts -
Mississippi Gulf Coast Community College
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