Marylin Ervin
Richlands
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Interesting Hostess with 2 years of experience. Expert in 20 restaurant functionality with distinct history of handling high-volumes of customers with excellent and reliable service. Skilled at Customer Service with training in technology. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking customer service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
26
26
years of professional experience
Work History
Hostess/Cashier
Country Smokehouse
05.1998 - 05.2024
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
Secretary
Electric Supply Co
10.2022 - 11.2023
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.p
- Answered multi-line phone system and enthusiastically greeted callers.
Education
High School Diploma -
Currituck County High School
Barco, NC06.1981
Skills
- Guest complaint resolution
- Guest Engagement
- Dining area maintenance
- Food Running
- Customer Service
- Complaint Handling
- Server Support
- Event Planning
- Bill computation
- Food safety understanding
- Front-of-house display creation
- Food Production
- Cleaning and sanitation
- Guest Seating
- Greeting guests
- Table Bussing
- Beverage Preparation
- Safe Food Handling
- Menu presentation
- Food inspection
- Phone Etiquette
- Payment Processing
- Special requests handling
- Patience and Empathy
- Hospitality best practices
- Bank Deposit Preparation
- Multitasking Abilities
- Flexible and Adaptable
- Guest Greeting and Seating
- Food Safety Standards
- Effective Communication
- Excellent Communication
- Problem-solving abilities
- Team Player
- Warm and Friendly
- Active Listening and Communication
- Conflict and Complaint Resolution
- Table preparation
Speak English
Can understand some Spanish
Languages
English
Timeline
Secretary
Electric Supply Co
10.2022 - 11.2023
Hostess/Cashier
Country Smokehouse
05.1998 - 05.2024
High School Diploma -
Currituck County High School
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