Marybeth Groh
Leland
Summary
I would love to take on more responsibility, and I am eager to learn and improve as a leader. I feel as though I have a lot of skills that could be used for a lot of good in running a successful business in F&N at Novant.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Leader
Port City Java
Wilmington
07.2024 - Current
- Implemented training programs for new team members on customer service standards and product knowledge.
- Maintained compliance with safety regulations and health standards throughout the shift.
- Conducted inventory checks and managed stock levels to minimize waste and shortages.
- Trained employees on cash handling procedures and accuracy during transactions.
- Encouraged compliance with company policies and procedures among staff members.
- Managed conflict resolution among team members to maintain a harmonious workplace.
- Assisted in training new employees on shift operations.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Adhered to all health code regulations while preparing food items for customers.
Daycare Teacher
Excel Learning Center & Child Care
Wilmington
11.2021 - 07.2024
- Facilitated engaging learning activities to enhance children's cognitive and social skills.
- Monitored classroom dynamics to ensure a safe and supportive environment for all children.
- Encouraged positive interactions among children to foster teamwork and friendship.
- Collaborated with parents to discuss children's progress and address any concerns.
- Developed and maintained a structured daily schedule to promote routine and stability.
- Assisted children in developing self-help skills, such as dressing and eating independently.
- Trained and mentored new staff members on effective childcare practices and policies.
- Implemented safety protocols to ensure a hazard-free environment during all activities.
- Adapted activities based on children's interests to keep engagement high.
- Supervised children during meal times, playtime, and other activities.
- Taught children foundational skills in colors, shapes and letters.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Assisted with toilet training and diaper changing when necessary.
- Developed lesson plans and activities to engage children in learning.
- Read aloud and played alphabet games to encourage early literacy.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
District Manager
Blaze Pizza
Wilmington
08.2019 - 12.2021
- Implemented training programs to enhance staff skills and improve overall team performance.
- Monitored financial performance across locations, adjusting strategies to meet budgetary goals.
- Executed market strategies that increased brand visibility and attracted new customers.
- Developed and maintained strong relationships with local suppliers to ensure quality product availability.
- Promoted a positive work environment that encouraged team collaboration and employee engagement.
- Enhanced inventory management processes to reduce waste and improve stock accuracy.
- Cultivated a culture of continuous improvement by implementing feedback mechanisms for staff.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Cultivated positive rapport with associates and team leadership.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
General Manager
Chipotle Mexican Grill
Wilmington
12.2013 - 08.2019
- Implemented training programs to improve staff performance and customer service standards.
- Monitored financial performance, ensuring alignment with budgetary goals and profitability targets.
- Led recruitment and onboarding processes, fostering a positive workplace culture and employee retention.
- Resolved operational challenges swiftly, ensuring minimal disruption to service delivery and customer satisfaction.
- Implemented compliance protocols to meet health and safety regulations across all locations.
- Developed community engagement initiatives to strengthen brand presence and customer loyalty.
- Created an employee recognition program to boost morale and incentivize high performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Tracked monthly sales to generate reports for business development planning.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
- I created my own replacement General Managers to go and open other new stores. I gave the opportunity to all of my staff if they wanted management, and I met the standards, and trained and developed them.
Education
Some College (No Degree) - Culinary
Cape Fear Community College
Wilmington, North Carolina, NCSkills
- Employee training
- Customer service
- Inventory management
- Conflict resolution
- Compliance adherence
- Team leadership
- Operational efficiency
- Staff supervision
- Time management
- Employee scheduling
- Decision-making capacity
- Time management
- Food purchasing and ordering
- Problem solving
Certification
Serv Safe
Timeline
Shift Leader
Port City Java
07.2024 - Current
Daycare Teacher
Excel Learning Center & Child Care
11.2021 - 07.2024
District Manager
Blaze Pizza
08.2019 - 12.2021
General Manager
Chipotle Mexican Grill
12.2013 - 08.2019
Some College (No Degree) - Culinary
Cape Fear Community College