Maryann Hardy
Raleigh
Summary
Dynamic Peer Support Specialist with extensive experience at Tender Care Health and Behavioral Services, excelling in trauma-informed care and functional skill-building. Proven ability to enhance client autonomy through effective advocacy and resource linkage. Skilled in Medicaid navigation and documentation, ensuring compliance and improving access to essential services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Peer Support Specialist / Outreach Advocate
Tender Care Health and Behavioral Services
Raleigh
02.2023 - Current
- Teach functional skills such as budgeting, medication adherence, and independent living strategies.
- Provide linkage to healthcare, housing, and recovery resources, promoting autonomy and community integration.
- Document service notes, progress updates, and eligibility records with accuracy and timeliness (HIPAA compliant).
- Support Person-Centered Planning by contributing lived experience insight into care coordination.
- Respond to emergent client needs appropriately, involving supervisors or clinical teams as needed.
- Facilitate goal-setting and recovery planning using WRAP and motivational interviewing techniques.
Medical Receptionist
Fellowship Health Resources
Raleigh
08.2022 - 01.2023
- Scheduled and coordinated care for mental health clients; verified insurance eligibility and Medicaid enrollment.
- Maintained EMR files and managed documentation in compliance with HIPAA.
- Assisted with benefit applications and educated clients on Medicaid programs.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Patient Eligibility & Claims Assistant
RemX / McKesson Specialty
Raleigh
11.2020 - 11.2021
- Verified insurance eligibility and submitted high-volume Medicaid/insurance claims.
- Resolved denied claims, improving medication access and benefit approvals.
- Provided customer service support to policyholders, claimants, and agents over the phone or via email.
- Collaborated with team members to develop strategies for resolving difficult cases quickly and efficiently.
Administrative Support & Billing Roles
Various Employers (Duke, Red Cross, nThrive)
01.2010 - 01.2020
- Supported healthcare documentation, billing, and client communications.
- Used EPIC and NC Tracks systems to maintain accurate medical and financial records.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
Education
Medical Assistant Diploma -
Tidewater Technical Institute
01.1998
Skills
- Peer Mentorship & Recovery Coaching
- Trauma-Informed & Person-Centered Support
- Functional Skill-Building (budgeting, medication, ADLs)
- Outreach, Engagement & Advocacy
- Medicaid & Public Assistance Navigation
- Motivational Interviewing & WRAP
- Documentation & Confidentiality (HIPAA, 42 CFR Part 2)
- EMR Systems: NC FAST, NC Tracks, EPIC
Certification
- NC Certified Peer Support Specialist, NC HOPE – 2024, 2019
- Mental Health First Aid, USA – 2024
- WRAP (Wellness Recovery Action Plan) – 2024
- Human Services Exploration: DSS Caseworker – 2024
- NC FAST Income Maintenance Caseworker (Phase I & II) – 2024
- National Career Readiness Certificate, ACT WorkKeys – 2024
- Medical Office Specialist, Wake Tech HRD – 2010
- Medical Assistant Diploma, Tidewater Technical Institute – 1998
Volunteer Experience
Pathway of Hope, Volunteer Peer Advocate, Raleigh, NC, 08/21-Present
Provide peer mentorship, emotional support, and access to essential services for vulnerable populations. Assist clients with Medicaid, SNAP, energy assistance, and housing applications. Foster empowerment and model recovery by sharing lived experience.
Timeline
Peer Support Specialist / Outreach Advocate
Tender Care Health and Behavioral Services
02.2023 - Current
Medical Receptionist
Fellowship Health Resources
08.2022 - 01.2023
Patient Eligibility & Claims Assistant
RemX / McKesson Specialty
11.2020 - 11.2021
Administrative Support & Billing Roles
Various Employers (Duke, Red Cross, nThrive)
01.2010 - 01.2020
Medical Assistant Diploma -
Tidewater Technical Institute
Similar Profiles
Gabreilla Miller-BarberGabreilla Miller-Barber
MST at Genesis Behavioral Health Care ServicesMST at Genesis Behavioral Health Care Services
Lisa McGintyLisa McGinty
Behavioral Therapist at Mid Ohio Behavioral Health Care ServicesBehavioral Therapist at Mid Ohio Behavioral Health Care Services
Karen Chan CapeceKaren Chan Capece
Quality Management (QM) Program Director at Alameda County Behavioral Health Care Services (ACBH)Quality Management (QM) Program Director at Alameda County Behavioral Health Care Services (ACBH)
Red BehnkeRed Behnke
Volunteer at North Carolina Harm Reduction CoalitionVolunteer at North Carolina Harm Reduction Coalition
LaToya FrederickLaToya Frederick
Teacher at Wake County Public Schools, Wilburn ElementaryTeacher at Wake County Public Schools, Wilburn Elementary