Mary Williams
Pfafftown
Summary
Efficient and precise with commitment to finihing jobs accurately and in a timely manner. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
17
17
years of professional experience
Work History
Control Desk Specialist
Wake Forest Baptist Health
Winston Salem
03.2020 - Current
- Responsible for sending for patients, communicating with nursing staff on patients transportation needs.
- Answering multiple phone lines for posting cases, cancelling cases and answering nursing staff questions.
- Communications with Operating room schedulers, clinicl coordinators reguarding scheduled cases, cancelling cases and moving cases.
- Responsible for sending supply needs to the correct department for the operating rooms scheduled cases and emergent cases.
- Responsible for printing all needed documentation for paitent care, including pick list and paitent stickers.
- Communication with Emergency department and suregons for emergent traumas that need to be promplty brought to the operating room.
- Maintains technical knowledge in EPIC, peoplesoft and Microsoft office.
Business Office Associate
Carmax
Winston Salem
08.2018 - 10.2020
- Thriving in very fast-paced enviornment while mainting exceptional customer service to staff and customers.
- Communication with Sales managers, sales consultants, service department, inventory and other locations nation wide.
- Responsible for multiple line phone sysmem including paging staff and transferring calls to the correct department.
- Responsible for filing correct data in the correct location in business office.
- Maintain technical knowledge in multiple systems for purchasing, selling and appraising vehciles.
Branch Manager
Hertz Corp
Anchorage
02.2012 - 07.2017
- Responsible for training new employees on two different systems.
- Communicating with different locations staff, area manager and mechical department for fleet needs.
- Responsible for growing business with local dealerships, body shops and the tourism industry.
- Maintaining a clean, safe enviornement for staff and customers.
- Providing exceptional customer service at all times to customers needing insurance rentals and tourist.
- Maintaining multiple reports for two different systems for upper management to review monthly.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Led team of 12 staff.
Pool Attendant/Sales Associate
Beau Rivage Casino & Resort
Biloxi
05.2008 - 10.2010
- Responsible for providing friendly cusotmer service in a fast-paced enviornment.
- Responsible for keeping a clean and safe enviorment for guest and associates.
- Engaged with cusotmers on questions about resort pool and store.
- Promoted safety on the pool deck when weather was approching.
- Responsible for handling large amounts of cash while closing location for the day.
Education
Bachelor of Science - Management Information Systems
University of Southern Mississippi
Hattiesburg, MS12.2011
Skills
- Accounting familiarity
- Spreadsheet management
- Sorting and labeling
- Business administration
- Project planning
- 80 WPM typing speed
- Bookkeeping
- Mail handling
- Database Management
- MS Office
- Multitasking abilities
- Written Communication
- Training & Development
- Critical thinking
- Cultural awareness
- Organizational skills
- Verbal communication
- Information Technology skills
- Information system skills
Timeline
Control Desk Specialist
Wake Forest Baptist Health
03.2020 - Current
Business Office Associate
Carmax
08.2018 - 10.2020
Branch Manager
Hertz Corp
02.2012 - 07.2017
Pool Attendant/Sales Associate
Beau Rivage Casino & Resort
05.2008 - 10.2010
Bachelor of Science - Management Information Systems
University of Southern Mississippi
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