Mary Ware
Charlotte
Summary
Customer Service Manager with a proven track record in reducing complaints and enhancing service delivery through effective problem-solving and team collaboration.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Harris Teeter
Charlotte, NC
06.2025 - Current
- Resolved customer inquiries efficiently to enhance satisfaction and loyalty.
- Trained new staff on customer service protocols and company policies.
- Collaborated with team members to improve service delivery processes.
- Assisted in managing daily operations of customer service department.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Office Manager
Coastal Orthopaedic & Sports Medicine Center
Norwalk, CT
04.2015 - 05.2025
- Trained and mentored front desk staff, enhancing team performance and customer service quality.
- Oversaw front office operations, ensuring seamless guest experiences and high service standards.
- Analyzed front office processes, identifying areas for improvement and implementing strategic enhancements.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Led call center operations, optimizing workflows to enhance customer service efficiency.
Domestic Violence Advocate
DVCC
Stamford, CT
11.2008 - 09.2014
- Provided crisis intervention and support to survivors of domestic violence.
- Educated clients on available resources and legal rights related to domestic violence cases.
- Developed safety plans tailored to individual needs of clients in high-risk situations.
- Collaborated with community organizations to enhance support services for survivors.
- Led case management efforts, ensuring comprehensive follow-up and advocacy for clients' needs.
Education
Bachelor of Science - Human Services
University of Bridgeport
Bridgeport, CT05-2024
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Time management
- Training and mentoring
- Team building and leadership
Timeline
Customer Service Manager
Harris Teeter
06.2025 - Current
Office Manager
Coastal Orthopaedic & Sports Medicine Center
04.2015 - 05.2025
Domestic Violence Advocate
DVCC
11.2008 - 09.2014
Bachelor of Science - Human Services
University of Bridgeport