Mary Timmons
Richfield
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Goshen Medical Center. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Skilled in task management and proficient in answering and directing calls, consistently improving operational efficiency and team collaboration.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Crew Team Member
Burger King
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Deli Clerk
Food Lion
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Daycare Teacher
Richfield Childhood Development Center
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Cake Decorator
Food Lion
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Housekeeper
Mount Pleasant House
03.2024 - 07.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Receptionist
Goshen Medical Center
08.2024 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Order Picker
Shoe Show Warehouse
12.2022 - 03.2023
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Housekeeper
Bethany Woods Nursing And Rehabilitation
11.2019 - 08.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
General Laborer
Norwood Manufacturing
08.2017 - 07.2018
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Cashier
Family Dollar
07.2013 - 05.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Business Administration Diploma - Business Administration
Stanly Community College
Albemarle, NCAdult High School Diploma -
Stanly Community College
Albemarle, NC05.2023
Skills
- Customer service
- Project management
- Microsoft Excel
- Sales reporting
- Team collaboration
- Effective communication
- Problem solving
- Multitasking and organization
- Attention to detail
- Performance improvement
Certification
Notary Public
Timeline
Receptionist
Goshen Medical Center
08.2024 - 03.2025
Housekeeper
Mount Pleasant House
03.2024 - 07.2025
Order Picker
Shoe Show Warehouse
12.2022 - 03.2023
Housekeeper
Bethany Woods Nursing And Rehabilitation
11.2019 - 08.2020
General Laborer
Norwood Manufacturing
08.2017 - 07.2018
Cashier
Family Dollar
07.2013 - 05.2014
Crew Team Member
Burger King
Deli Clerk
Food Lion
Daycare Teacher
Richfield Childhood Development Center
Cake Decorator
Food Lion
Business Administration Diploma - Business Administration
Stanly Community College
Adult High School Diploma -
Stanly Community College
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