Mary Mumford
Rockingham
Summary
Dynamic Administrative Assistant with proven expertise in customer service and data entry, honed at Gandy Animal Hospital. Excelled in office administration, leveraging Microsoft Word and recordkeeping skills to enhance operational efficiency. Known for maintaining confidentiality and building strong client relationships, significantly contributing to seamless office operations and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Gandy Animal Hospital
11.2022 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Office Clerk
Robert Page Tax
01.2017 - 11.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA06-2016
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- File organization
- Scheduling
- Recordkeeping
- Mail handling
- Spreadsheets
- Bookkeeping
Accomplishments
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Recognized by customers for expedient and effective service.
Certification
- Notary Public License - NC Secretary of State or equivalent authority.
Timeline
Administrative Assistant
Gandy Animal Hospital
11.2022 - 12.2023
Office Clerk
Robert Page Tax
01.2017 - 11.2021
High School Diploma -
Cornerstone Christian Correspondence School
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