Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mary McCray

Whiteville

Summary

Collaborative professional known for adaptability and strong communication skills. Experience in training, quality assurance, and customer service, dedicated to improving processes and fostering team success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Trainer

Keystone Cleaning Services
Myrtle Beach
05.2022 - 12.2025
  • Developed instructional materials to enhance employee understanding of cleaning techniques.
  • Evaluated employee performance and provided constructive feedback for improvement.
  • Collaborated with management to refine training programs based on staff needs.
  • Mentored junior trainers, promoting knowledge sharing and professional development.
  • Trained newly hired top talent to fill key positions and maximize productivity.

Independent Contractor

Cleaning Ninja
Greensboro
01.2025 - 05.2025
  • Cleaned residential and commercial spaces following detailed cleaning protocols.
  • Utilized cleaning equipment and supplies effectively for various surfaces.
  • Adapted cleaning techniques based on different environments and client requests.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Analyzed customer feedback data to improve customer service processes.

Quality Inspector

Ocean Breeze
Little River
04.2023 - 12.2024
  • Inspected products for quality and compliance with specifications.
  • Conducted visual inspections to identify defects and inconsistencies.
  • Performed visual inspections of components for surface defects such as scratches, dents, burrs.
  • Observed employee fieldwork and usage of materials for quality and consistency.

Education

Bachelor of Science - Marketing

University of North Carolina At Greensboro
Greensboro, NC
05-2025

Skills

  • Market analysis
  • Employee training
  • Performance evaluation
  • Team collaboration
  • Clear verbal communication
  • Lesson planning
  • Feedback delivery
  • Interpersonal communication
  • Creative problem solving
  • Goal setting
  • Self motivation

Certification

  • X-culture

Languages

English
Professional

Timeline

Independent Contractor

Cleaning Ninja
01.2025 - 05.2025

Quality Inspector

Ocean Breeze
04.2023 - 12.2024

Trainer

Keystone Cleaning Services
05.2022 - 12.2025

Bachelor of Science - Marketing

University of North Carolina At Greensboro

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Mary McCray