Mary Makle
Rocky Mount
Overview
19
19
years of professional experience
Work History
Hosekeeper
Headway Solutions
Rocky Mount
11.2021 - 08.2022
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Inspected furniture for damage or stains in between guest stays.
- Communicated with maintenance team on damages to repair.
- Followed safety procedures when handling hazardous materials.
- Swept and damp-mopped private stairways and hallways.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Site Coordinator
Springboard Childcare
Upper Marlboro
05.2015 - 05.2019
- Maintained accurate records of employee attendance and payroll information.
- Utilized project management software to monitor tasks, deadlines, and team performance.
- Ensured compliance with all applicable regulations related to the event.
- Facilitated training and development sessions for site staff to enhance skills and safety awareness.
- Addressed and resolved site issues and conflicts, ensuring minimal impact on project timelines.
- Provided support and guidance to site staff, fostering a collaborative and productive work environment.
- Prepared and submitted daily reports on site activities, highlighting any issues or deviations from plans.
Site Director
Alphabest
Waldorf
08.2006 - 05.2015
- Monitored daily activities of site personnel to ensure quality assurance standards were met.
- Partnered with teaching staff to develop and improve curriculum offerings for students.
- Assisted in recruiting, training, evaluating, and disciplining employees as needed.
- Conducted regular meetings with staff to review performance metrics and identify areas for improvement.
- Referred to student performance data to set educational goals and standards.
Shift Manager
KFC
Laplata
09.2003 - 07.2004
- Monitored store operations to ensure compliance with company policies and procedures.
- Provided coaching and guidance to team members when necessary to improve performance.
- Communicated with other shift managers to facilitate continuum of customer service.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Documented receipts, employee hours and inventory movement.
- Upheld company standards and compliance requirements for operations.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
Education
Cerificate
Charles County Community College
La Plata, MD03-1990
High School Diploma -
Thomas Stone High School
Waldorf Maryland06-1981
Skills
- Cleaning techniques
- Sanitation practices
- Inventory management
- Safety procedures
- Quality assurance
- Problem solving
- Hospitality background
- Cleaning and organizing
- Sanitization techniques
- Room preparation
- Safe cleaning with chemicals
- Hardworking
- Multitasking and organization
- Customer-oriented
Accomplishments
- Special Congressional Recognition 1990
Timeline
Hosekeeper
Headway Solutions
11.2021 - 08.2022
Site Coordinator
Springboard Childcare
05.2015 - 05.2019
Site Director
Alphabest
08.2006 - 05.2015
Shift Manager
KFC
09.2003 - 07.2004
Cerificate
Charles County Community College
High School Diploma -
Thomas Stone High School