Mary Jones
Winston-Salem,NC
Summary
Experienced professional with a proven track record of success, eager to contribute to the success of an organization that values my skills and experience. Thriving in fast-paced environments, excelling at collaborating with cross-functional teams to achieve common goals. Committed to delivering exceptional results, ready to leverage abilities and drive to make a meaningful impact within a dynamic organization.
Overview
22
22
years of professional experience
Work History
Operations Manager
Burlington
08.2019 - Current
- Managed operations and performance of assigned store effectively.
- Managed shifts, made deposits, trained associates and managers, and ordered merchandise.
- Oversaw employee schedules, counted inventory, hired associates across the Philadelphia region, and disciplined staff when needed.
- Handled vendor receipts for payment, organized new hire orientations, prepared stores for health inspections, and conducted secret shopper evaluations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Customer Service Supervisor
Burlington
08.2019 - Current
- Addressed customer service issues through steps like merchandise exchange or refund processing while referring unresolved grievances to appropriate departments.
- Communicated with customers via phone or in person to offer product information, manage orders, and maintain detailed records of interactions, including inquiries and complaints.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Receiving Manager
Michaels Arts and Crafts
11.2014 - 07.2019
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Streamlined receiving processes by implementing efficient inventory management systems.
Store Manager
Murry's
10.2002 - 05.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Business Management - undefined
Community College of Pennsylvania
High School Diploma - undefined
Multi-Cultural Academy Charter School
Business Accounting - undefined
DPT Business School
Skills
- Successful experience in all phases of customer service and management in the retail and grocers industry
- Strong interpersonal skills with the ability to interact with diverse populations
- Hard working team player who works well alone or with direct supervision, and learns new things quickly
- Great at multitasking
Timeline
Operations Manager
Burlington
08.2019 - Current
Customer Service Supervisor
Burlington
08.2019 - Current
Receiving Manager
Michaels Arts and Crafts
11.2014 - 07.2019
Store Manager
Murry's
10.2002 - 05.2014
Business Management - undefined
Community College of Pennsylvania
High School Diploma - undefined
Multi-Cultural Academy Charter School
Business Accounting - undefined
DPT Business School
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