Mary Fox
Boone,NC
Summary
Experienced professional in customer service and office administration with a proficiency in utilizing EHR systems, problem-solving, and streamlining processes to improve patient satisfaction. Demonstrates strong organizational skills and leadership capabilities that enhance team productivity and operational excellence. Proficient in office software, scheduling, and resource allocation, with a track record of successfully managing multiple priorities with a positive attitude.
Overview
14
14
years of professional experience
Work History
Office Manager
Community Care Clinic
10.2013 - 04.2025
- Managed daily front office operations of a non profit healthcare clinic, ensuring efficient workflow and patient satisfaction.
- Coordinated healthcare provider schedules for clinic efficiency and coordination of care.
- Provided administrative support to medical providers and clinical staff. Such as report generation and EHR training and updates.
- Monitored staff adherence to clinic policies, procedures, and relevant healthcare regulations, ensuring compliance.
- Maintained accurate patient records and managed electronic health records.
- Conducted chart audits, ensuring correct labeling of documents and proper documentation for entering encounter charges for reporting purposes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Provided excellent front desk support, ensuring a welcoming environment for patients.
- Created and updated all providers' schedule templates within EHR.
- Regularly interacting with patients through providing clinic information, scheduling appointments, and other patient related tasks by phone and in person.
- Patient referrals: scheduling and faxing referrals with appropriate related patient records.
- Provided patient education regarding community resources and information for healthcare financial assistance programs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Admissions Representative
Watauga Medical Center
04.2012 - 08.2013
- I conducted patient registration as an admissions representative for imaging services and various outpatient procedures.
- Obtained patient demographic information, including contact details and insurance coverage.
- Collected required documentation, insurance card(S) and insurance co-payments.
- Obtained prior authorizations for procedures, ensuring that all necessary approvals were in place before the scheduled procedure.
Customer Service Representative
Lincare
03.2011 - 04.2012
- Provided excellent customer service,resulting in increased loyalty and repeat business.
- Processed daily invoices and payments received.
- Obtained prior insurance authorization as well as doctor authorizations.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
High School Diploma -
Wilkes Central Sr. High School
05.1989
Skills
- Customer service excellence
- Electronic Health Record
- Compliance monitoring
- Data Entry/Data report creation
- Coordinated scheduling of appointments
- Coordinating patient referrals
- Skilled in Microsoft applications
- Collaborative teamwork
- Analytical problem solving
- Effective time management
- Strong focus on accuracy
- Strong organizational abilities
- Administrative assistance
- Strong communication skills
- Outlook calendar management
Timeline
Office Manager
Community Care Clinic
10.2013 - 04.2025
Admissions Representative
Watauga Medical Center
04.2012 - 08.2013
Customer Service Representative
Lincare
03.2011 - 04.2012
High School Diploma -
Wilkes Central Sr. High School
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