Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Customer Service Representative
The Shoe Dept
Statesville
12.2024 - 02.2025
Addressed customer complaints and provided effective solutions.
Assisted customers with product selection and inquiries.
Educated customers on promotions and product features.
Collaborated with team members to enhance customer experience.
Processed transactions and handled cash register operations.
Utilized point-of-sale systems for efficient transaction processing.
Maintained store cleanliness and organized merchandise displays.
Lane Captain, van driver
Cox Automotive
Statesville
01.2017 - 08.2020
Managed daily operations of vehicle transportation and logistics.
Coordinated with team members to ensure timely deliveries and pickups.
Oversaw compliance with safety protocols during vehicle handling.
Trained new staff on operational procedures and safety guidelines.
Streamlined communication between departments to improve workflow efficiency.
Monitored vehicle conditions and facilitated routine maintenance checks.
Implemented best practices for inventory management and tracking systems.
Made sure cars had gas and tires pumped up. As well as starting before sales
Scan cars and then drivers to each car before parking on correct spot. Line up for the Tuesday auction sale.
Delivery drive and sale day driver
Roadrunner Transportation Systems Inc.
Statesville
11.2015 - 12.2016
Operated delivery vehicles to transport goods safely and efficiently.
Conducted pre-trip inspections to ensure vehicle safety and compliance.
Communicated with dispatch to receive routing instructions and updates.
Maintained accurate logs of mileage and fuel usage for reporting purposes.
Picking up cars all over NC, SC, VA, and Tennessee.
Scanned drivers and cars to each location it was being delivered to.