Mary DeFusco
Winston-Salem
Summary
Dynamic and results-oriented professional with a proven track record at Reboot Arcade Bar, adept in multitasking and organization. Excelled in enhancing business processes through meticulous attention to detail and superior customer service skills. Skilled in team member development and fluent in American Sign Language, significantly contributing to a positive and efficient work environment.
Overview
6
6
years of professional experience
Work History
Personal Assistant
Reboot Arcade Bar
09.2021 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Reinforced brand consistency, oversaw updates to company website and social media profiles.
Key Holder Supervisor
Banner’s Hallmark
01.2023 - 11.2024
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Barista
Melrose Coffee
10.2021 - 01.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista
Harris Teeter
03.2019 - 01.2020
- Engaged with customers to provide exceptional service and ensure satisfaction through personalized interactions.
- Processed customer payments efficiently and accurately, ensuring smooth transactions.
- Crafted high-quality beverages by adhering to standardized recipes and customer preferences.
- Fostered customer loyalty through exceptional service and personalized interactions.
Education
Associate Of Applied Science - Radiology
Forsyth Technical Community College
Winston-Salem, NCWest Forsyth High School
Clemmons, NC05.2019
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- Strong communication skills
- Attention to detail
- Detail-oriented mindset
- Commitment to quality and service
- Fluent in American Sign Language
- Team member development
- Bank deposits
- Store operations oversight
Languages
American Sign Language
Professional Working
Timeline
Key Holder Supervisor
Banner’s Hallmark
01.2023 - 11.2024
Barista
Melrose Coffee
10.2021 - 01.2022
Personal Assistant
Reboot Arcade Bar
09.2021 - Current
Barista
Harris Teeter
03.2019 - 01.2020
Associate Of Applied Science - Radiology
Forsyth Technical Community College
West Forsyth High School
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