Mary Cook
Summary
Accomplished leader with expertise in strategic planning and operations management at Signify Health, a CVS Company. Spearheaded initiatives to enhance productivity and foster innovation. Proven ability to build strong relationships and lead cross-functional teams, driving sustainable growth and achieving organizational goals.
Overview
12
12
years of professional experience
Work History
Vice President, Production
Signify Health, A CVS Company
09.2021 - 10.2023
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Oversaw business-wide changes to modernize procedures and organization.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Formulated and executed strategic initiatives to improve product offerings.
- Created succession plans to provide continuity of operations during leadership transitions.
- Communicated business performance, forecasts and strategies to investors and shareholders.
Senior Director of Production
Signify Health, A CVS Company
04.2020 - 09.2021
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Increased employee satisfaction, providing regular coaching and feedback sessions.
- Streamlined operations for increased efficiency with process improvements and automation.
- Facilitated seamless business transitions during mergers or acquisitions, ensuring minimal disruption to ongoing operations while integrating teams effectively.
- Planned and integrated project and program schedules.
- Set strategic plans and forecasted goals to strengthen operations and drive growth.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Director of Production
Signify Health, A CVS Company
01.2019 - 11.2020
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Introduced automation and technological advancements to the production floor, leading to increased efficiency and reduced labor costs.
- Collaborated with R&D to integrate new technologies into production processes, enhancing product features.
- Streamlined production processes, significantly reducing downtime and increasing efficiency.
- Fostered culture of continuous improvement, encouraging innovation and problem-solving among team members.
- Streamlined communication between departments, improving project coordination and on-time delivery rates.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Analyzed production data and prepared reports for senior management.
- Utilized data analysis tools to identify and resolve production issues.
Senior Scheduling Manager
Signify Health, A CVS Company
02.2016 - 01.2019
- Implemented continuous improvement strategies within the scheduling department for increased productivity levels.
- Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
- Conducted meetings to update management and staff members on progress.
- Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
- Enhanced scheduling efficiency by streamlining processes and implementing automated systems.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Scheduling Manager
Signify Health, A CVS Company
04.2012 - 02.2016
Scheduling Coordinator
Signify Health, A CVS Company
11.2011 - 04.2012
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Education
Marketing, Travel And Tourism
University of North Carolina At Wilmington
Wilmington, NC12-2009
Skills
- Strategic planning
- Operations management
- Process improvement
- Forecasting
- Innovation management
- Project management
- Complex Problem-solving
- Critical thinking
- Decision-making
- Relationship building
Timeline
Vice President, Production
Signify Health, A CVS Company
09.2021 - 10.2023
Senior Director of Production
Signify Health, A CVS Company
04.2020 - 09.2021
Director of Production
Signify Health, A CVS Company
01.2019 - 11.2020
Senior Scheduling Manager
Signify Health, A CVS Company
02.2016 - 01.2019
Scheduling Manager
Signify Health, A CVS Company
04.2012 - 02.2016
Scheduling Coordinator
Signify Health, A CVS Company
11.2011 - 04.2012
Marketing, Travel And Tourism
University of North Carolina At Wilmington
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