Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Burton

Monroe,NC

Summary

Dynamic leader with a proven track record at CVS Pharmacy, enhancing pharmacy workflow and fostering team collaboration. Skilled in process improvement and verbal communication, I significantly increased pharmacy productivity. My approach emphasizes workforce management and customer satisfaction, achieving tangible results in fast-paced environments.

Overview

39
39
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
Monroe, NC
11.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Vacuette Assistant Supervisor

Greiner Bio-One North America
Monroe, NC
12.2021 - Current
  • Help assist and supervise the shift operation of Vacuette Assembling to ensure that quality, and standards are achieved.
  • Help plan and assign duties to production personnel, instruct employees and enforce company policy.
  • Assure training and staff is conducting required personnel training.
  • Responsible for enforcing quality standards and ensuring all operators are upholding those standards.
  • Assure the Setup, Change over and Conversion of Production machines are done in a timely fashion to meet goals.
  • Ensure the Device History Record notes are appropriate according to SOP guidelines.
  • Ensure cGMP regulations are being followed at all times.

Assistant Store Manager

Michaels
Charlotte, NC
03.2012 - 12.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Scheduled and delegated assignments to maximize coverage.
  • Built a strong resilient team by identifying and onboarding qualified candidates.
  • Oversaw payroll, scheduling, deposits and receipts.
  • Completed cycle counts and implemented loss prevention strategies to manage inventory.

Key Holder

Toys R Us
Amherst, NY
06.1994 - 07.2021
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.

Store Manager

Best of Times
Belmont, OH
01.1992 - 01.1993
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Sales Associate

Herald Square
Belmont, OH
10.1989 - 12.1991
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Assistant Manager

McDonald's
Erie, PA
01.1986 - 09.1989
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily operations to maintain store cleanliness and organization.

Education

High School Diploma -

Northwestern High School
Albion, PA

Skills

  • Problem-solving skills
  • Training and mentoring
  • Process improvement
  • Documentation and reporting
  • Industrial hygiene
  • Verbal and written communication
  • Safety protocols
  • Time management
  • Workflow optimization
  • Goals and performance
  • Team collaboration
  • Workforce management

Timeline

Pharmacy Technician

CVS Pharmacy
11.2023 - Current

Vacuette Assistant Supervisor

Greiner Bio-One North America
12.2021 - Current

Assistant Store Manager

Michaels
03.2012 - 12.2021

Key Holder

Toys R Us
06.1994 - 07.2021

Store Manager

Best of Times
01.1992 - 01.1993

Sales Associate

Herald Square
10.1989 - 12.1991

Assistant Manager

McDonald's
01.1986 - 09.1989

High School Diploma -

Northwestern High School

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Mary Burton