Mary Bender
Laurinburg
Summary
Accomplished care manager with expertise in discharge planning and patient advocacy. Excelled in managing complex caseloads, enhancing care outcomes through critical thinking and multidisciplinary collaboration. Successfully coordinated service referrals, ensuring seamless care transitions. Skilled in clinical documentation and empathetic member support.
Overview
13
13
years of professional experience
Work History
State Hospital Care Manager
Trillium Health Resources
10.2024 - Current
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Communicated with healthcare providers to facilitate continuity of care.
- Coordinated referrals to behavioral health providers.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal outcomes.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
Adult Services Social Worker
Scotland County Department of Social Services
02.2016 - 10.2024
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
Discharge Planner
Scotland Memorial Hospital
12.2012 - 01.2016
- Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
- Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
- Advocated for patients'' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Managed complex cases involving multiple medical issues or psychosocial challenges by utilizing critical thinking skills and professional expertise in discharge planning processes.
- Evaluated patient progress throughout their hospital stay, adjusting discharge plans accordingly to ensure successful reintegration into the community setting or placement in suitable long-term care facilities when necessary.
- Promoted a patient-centered approach to discharge planning, incorporating individual preferences and needs into the development of tailored care plans.
Education
Master of Social Work - Social Work
University of North Carolina At Pembroke
Pembroke, NC05-2015
Bachelor of Social Work - Social Work
University of North Carolina At Pembroke
Pembroke, NC12-2012
Associate of Arts - Associate of Arts
Richmond Community College
Hamlet, NC05-2010
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Discharge planning
- Critical thinking
- Patient advocacy
- Multidisciplinary team collaboration
Timeline
State Hospital Care Manager
Trillium Health Resources
10.2024 - Current
Adult Services Social Worker
Scotland County Department of Social Services
02.2016 - 10.2024
Discharge Planner
Scotland Memorial Hospital
12.2012 - 01.2016
Master of Social Work - Social Work
University of North Carolina At Pembroke
Bachelor of Social Work - Social Work
University of North Carolina At Pembroke
Associate of Arts - Associate of Arts
Richmond Community College
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