Mary Baker
Charlotte
Summary
Healthcare IT professional, well-versed in Epic systems management and implementation. Proven track record of enhancing operational efficiency and system performance, leading to better patient care delivery. Known for collaborative approach, problem-solving skills, and adaptability in dynamic environments.
Overview
13
13
years of professional experience
Work History
Epic EHR Support Specialist
Volt Staffing
Augusta, GA
01.2024 - Current
- Provided Epic application support, working with users to develop and modify procedures due to workflow changes.
- Explained the functioning of Epic applications and related systems to users, assisting them in utilizing full application functionality.
- Documented workflows, specifications, and user manuals, ensuring comprehensive user support materials.
- Participated in unit, integration, system, and end-user acceptance testing, executing tests and tracking problem reports.
- Managed project tracking for Epic application areas, keeping users and management informed on progress and potential delays.
- Assisted in scheduling and managing application version upgrades, troubleshooting and resolving user problems.
Receptionist
Timms Harley-Davidson of Augusta
Augusta, GA
05.2023 - 01.2024
- Managed multi-line phone system to efficiently direct inquiries, enhancing communication flow and customer satisfaction.
- Resolved customer issues with diligence and courtesy, contributing to improved client satisfaction and service excellence.
- Maintained a welcoming environment for visitors, ensuring a positive first impression and effective communication.
Technical Support
Kelly Services
Huntington, WV
06.2019 - 04.2023
- Administered remote technical support for network systems, successfully resolving software and hardware issues to maintain operational efficiency.
- Monitored support tickets through ServiceNow, effectively prioritizing and resolving end-user concerns within designated timeframes.
- Upgraded system performance by executing compatibility testing and facilitating hardware replacements.
- Assisted in workflow optimization by analyzing user feedback and implementing solutions to enhance system functionality.
- Provided user training and support, ensuring effective use of IT systems and applications.
Certified Nursing Assistant
Wise Medical Staffing
Huntington, WV
08.2017 - 08.2020
- Assisted patients with activities of daily living, ensuring their comfort and well-being.
- Completed comprehensive charting using electronic medical records systems including Epic, Cerner, and PCC.
- Supported nurses in performing dressing changes, contributing to efficient patient care.
- Assisted in providing wound care, maintaining high standards of cleanliness and safety.
- Delivered essential hygiene care to patients as needed, promoting their health and dignity.
- Monitored and provided care for a caseload of 11-29 patients in collaboration with licensed nurses.
Correctional Officer
WV DOJ
Huntington, WV
03.2016 - 05.2019
- Maintained a secure environment by monitoring behavior and enforcing regulations, demonstrating strong attention to detail and problem-solving skills.
- Conducted routine inspections to prevent and detect issues, contributing to safety and operational efficiency.
- Supported transportation and managed protocols, ensuring effective communication and coordination.
Systems Administrator
Amazon
Huntington, WV
04.2013 - 06.2016
- Administered IT systems, maintaining network stability and managing user accounts, contributing to seamless operations.
- Provided technical assistance for Echo devices, resolving connectivity issues and guiding users through setup procedures.
- Delivered customer support for package inquiries, processing refunds, and coordinating returns, ensuring high customer satisfaction.
- Enhanced system performance by implementing solutions to improve network efficiency and user experience.
Education
Bachelor's degree - Computer Science
Strayer University
Augusta, GA06-2025
Skills
- Remote support
- Incident management
- Network troubleshooting
- Technical issues analysis
- Application support
- Ticketing systems
- Ticket management
- End-user training
- Healthcare IT
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Epic EHR Support Specialist
Volt Staffing
01.2024 - Current
Receptionist
Timms Harley-Davidson of Augusta
05.2023 - 01.2024
Technical Support
Kelly Services
06.2019 - 04.2023
Certified Nursing Assistant
Wise Medical Staffing
08.2017 - 08.2020
Correctional Officer
WV DOJ
03.2016 - 05.2019
Systems Administrator
Amazon
04.2013 - 06.2016
Bachelor's degree - Computer Science
Strayer University