Marvin Phidd
Charlotte,NC
Summary
Accomplished and results-oriented real estate specialist highly regarded for meeting deadlines, generating revenue, and devising innovative solutions to complex business problems. Dedicated leader with a proven history of building and motivating high-performing teams that exceed quotas and expectations. Excels at increasing account retention rates by identifying unique needs and cultivating strong rapport. Organizational skills and keen eye for detail enable effective prioritization and management of multiple initiatives. Strong communication skills foster long-lasting relationships with colleagues, buyers, sellers, partners, and stakeholders. Thrives in fast-paced, collaborative, and diverse environments. Brings extensive experience in project management, process optimization, and strategic planning. Leverages analytical thinking and effective communication to enhance organizational performance. Successfully implements innovative solutions and leads teams to achieve operational success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
DIRECTOR OF OPERATIONS
The Trulane Group
05.2022 - Current
- Ensure operational efficiency and compliance with industry regulations while overseeing the day-to-day activities of a real estate team
- Complete subordinate performance evaluations in terms of productivity, efficiency, and service quality; offer recommendations for professional development or leadership/career advancement
- Assess financial performance; initiate cost-saving measures to maximize profitability
- Govern the administration of financial, material, equipment, and human capital resources to meet forecasted and actual demands
- Acquire and sustain comprehensive knowledge of local, state, and federal real estate laws and regulations, including upcoming changes and anticipated impacts
- Develop workflows around contact management, team branding, advertising listings, and open houses/special events; formulate a marketing plan and create assets for the company’s print/online presence
- Fulfill showing requests and respond to property inquiries; inform sellers of weekly performance throughout the close of escrow
- Deliver day-to-day administrative and operational support to lighten the workload of the Lead Agent
- Contribute to the successful closure of 150+ transactions by managing relationships with contractors, inspectors, vendors, and other external entities
- Boost team sales volumes by assisting with training, coaching and onboarding to foster support and guidance to new hires
- Identified and capitalized upon an opportunity to automate the sales process in order to be more efficient and productive
- Track and quantify sales performance through key performance indicators such as YoY growth and account retention
TRANSACTION MANAGER
Zillow Offers
08.2021 - 05.2022
- Spearheaded property acquisitions and dispositions by negotiating terms of purchase/sale and managing details related to the real estate transaction
- Synthesized market opportunities and investor visions to overcome objections and close deals; applied current knowledge of conditions including competitors, trends, and consumer preferences
- Performed assessments of property comparables, value, and condition through research, outreach, and analysis
- Partnered with internal/external contacts with the aim of furthering the organizational mission and goals in relation to development of company held assets
- Relayed requests and inquiries between buyers, sellers, attorneys, and lenders throughout 500+ transactions
- Strengthened company solvency through problem-solving, strong work ethic, and attention to detail while executing transactions smoothly and professionally
- Informed roadmap development/launch during special projects during company wind-down efforts
TRANSACTION COORDINATOR/RESIDENT SERVICES
Ribbon
09.2019 - 08.2021
- Streamlined the transaction lifecycle by balancing the needs of buyers/sellers and external authorities throughout all processes related to titles, loans, and appraisals, as well as inspections and repairs
- Linked residents with needed services and assisted them in overcoming various barriers that might impede access to services
- Investigated and remediated resident problems by reviewing statements, creating work orders, setting up payment plans, and issuing credits
- Interfaced regularly with residents (at each designated development) via email and phone contact while serving as a company representative, as well as a trusted advisor, authority, and subject matter expert
- Led the collection and reporting of data through the case management platform on a weekly basis to verify accuracy and consistency with established data collection standards; employ the case management platform daily to better understand ROI for the Resident Services Team
- Minimized residency delinquency through regular communication, reminders prior to rent being due, offering multiple ways of submitting payment and being transparent about payment terms
- Devised a system to efficiently manage inventory home repairs, utility bill payments, HOA communications, vendor payments, and tenant move-outs
- Commended for successfully closing 250+ transactions
EXECUTIVE ASSISTANT/CLOSING COORDINATOR
The Trulane Group LLC
12.2017 - 09.2019
- Directed all buyer and seller transactions from executed purchase agreement to closing, including title/escrow, mortgage loan and appraisal processes
- Facilitated inspections and negotiations regarding repairs, demonstrating awareness of regulatory guidelines, requirements, and standards at the federal, state, and municipal levels
- Liaised continuously with internal/external parties, including clients, agents, title officers, and lenders
- Planned and executed marketing events and client activities; authored content for the website, blog sites, and social media platforms to attract new followers and promote brand awareness
- Established an operations manual that documented all systems and standards for standardized enforcement
- Monitored listing files and listing marketing, (brochures, flyers, online marketing, etc.); scheduled photographers for all seller listings
CLOSING COORDINATOR/EXECUTIVE ASSISTANT
Liloa Consulting LLC/Jenny Rutherford Real Estate LLC
04.2016 - 10.2017
- Maintained oversight of buyer/seller transactions from executed purchase agreement to closing
- Orchestrated title/escrow, mortgage loan, and appraisal processes in accordance with internal policies and industry-standard procedures
- Administered inspections; participated in negotiations regarding repairs; scheduled repairs
- Bridged communication with clients, agents, title officers, lenders, and other parties throughout the sales lifecycle to align objectives/expectations and share relevant knowledge
- Updated the company database to reflect new contact names, address, and emails from information requests, open house guest books, and other sources; entered all listings into Savannah MLS within 24 hours of signed listing agreement
- Compiled a prospects list by locating addresses and phone numbers for targeted seller categories for direct mail use
- Prepared and submitted necessary documentation to the office broker for file compliance
- Placed 30-day, 90-day, and 120-day customer service follow-up calls to assess overall satisfaction, identify home improvement provider recommendations, and to ask for referrals
- Produced marketing materials, including newsletter copy or pre-designed newsletters from CRS
- Amplified property and agent marketing exposure by creating “just sold” and “just listed” cards for all listings
- Appraised and proofread all listings; implemented corrections and changes as needed
FRONT DESK MANAGER
Oceanfront Cottage Rentals LLC
01.2010 - 01.2016
- Drafted, edited, and filed office memos; updated internal databases to ensure accurate, complete, and current information related to reservations, etc
- Coordinated guest check-in/check-out procedures while delivering friendly, professional customer service
- Generated and reconciled monthly rental insurance reports
- Guided the hiring, training, coaching, and evaluation of staff members
- Elevated productivity by overseeing office employees and introducing new work and office procedures
- Enhanced client communications by cultivating and strengthening positive relationships
MARKETING MANAGER
Oceanfront Cottage Rentals LLC
01.2007 - 01.2010
- Managed corporate social media including Twitter, Facebook, and LinkedIn
- Translated research into newsletter articles and marketing and sales campaign materials; proofread and edited all referenced written materials
- Reviewed target markets and proposed and implemented marketing strategies
- Coordinated, attended, and participated in trade shows
- Leveraged search engine optimization techniques to elevate the volume of inbound organic traffic from search engines to the company website
LOAN COLLECTIONS REPRESENTATIVE
Southwind Management
01.2004 - 01.2006
- Maintained oversight of accounts receivables for delinquent loan accounts
- Conducted demographic searches to locate customers
- Answered incoming calls and performed administrative office duties such as filing, transmitting facsimile, using the copier, and drafting office documents
- Lowered account delinquency through rigorous collection efforts and by introducing payment options to customers
Education
Bachelor of Science - Legal Studies
South University
Savannah, GA01.2014
Associate of Applied Science - Public Service – Paralegal
Technical College of Low Country
Beaufort, SC01.2009
Skills
- Cross-Functional Leadership
- Transaction Management
- Office Administration
- Strategic Planning/Execution
- Asset Acquisition/Disposition
- Regulatory Compliance
- Project Management
- Contract Negotiation
- Client Relations
- Operational efficiency
- Process improvement
- Quality assurance
- Workforce planning
- Performance analysis
- Operations management
- Customer service management
- Strategic planning and execution
Certification
- At Home with Diversity Certified by The National Association of Realtors
- Licensed Real Estate Agent in South Carolina & Georgia
- Licensed Real Estate Broker in North Carolina
- Licensed Notary Public for North Carolina
Affiliations
- National Association of Realtors
- North Carolina Association of Realtors
- Charlotte Regional Realtor Association
Timeline
DIRECTOR OF OPERATIONS
The Trulane Group
05.2022 - Current
TRANSACTION MANAGER
Zillow Offers
08.2021 - 05.2022
TRANSACTION COORDINATOR/RESIDENT SERVICES
Ribbon
09.2019 - 08.2021
EXECUTIVE ASSISTANT/CLOSING COORDINATOR
The Trulane Group LLC
12.2017 - 09.2019
CLOSING COORDINATOR/EXECUTIVE ASSISTANT
Liloa Consulting LLC/Jenny Rutherford Real Estate LLC
04.2016 - 10.2017
FRONT DESK MANAGER
Oceanfront Cottage Rentals LLC
01.2010 - 01.2016
MARKETING MANAGER
Oceanfront Cottage Rentals LLC
01.2007 - 01.2010
LOAN COLLECTIONS REPRESENTATIVE
Southwind Management
01.2004 - 01.2006
Bachelor of Science - Legal Studies
South University
Associate of Applied Science - Public Service – Paralegal
Technical College of Low Country
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