Marty Smith
Gastonia
Summary
Accomplished professional with extensive experience at McDonald's, excelling in customer service and problem resolution. Proven track record in enhancing team performance and implementing process improvements. Skilled in active listening and data entry, consistently achieving high customer satisfaction. Recognized for training excellence and fostering productive work environments.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Circle K
08.2021 - Current
- Resolved customer inquiries through various communication channels, ensuring high levels of satisfaction.
- Trained new team members on customer service protocols and system navigation.
- Implemented process improvements to enhance response times and service quality.
- Monitored customer feedback to identify trends and recommend solutions for improvement.
- Collaborated with cross-functional teams to address complex customer issues efficiently.
- Developed training materials that improved onboarding efficiency for new hires.
Housekeeper
Westminster Manor
01.2021 - 07.2021
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeper
Extend Stay America
10.2020 - 01.2021
- Collaborated with nursing staff to address specific cleaning needs for patient care areas.
- Trained new staff on safe cleaning practices and operational procedures.
- Implemented efficient workflows to enhance productivity within housekeeping team.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Housekeeper
Nemours Children's Hospital
08.2018 - 12.2019
- Maintained cleanliness and sanitation of patient rooms, common areas, and restrooms.
- Executed cleaning protocols using hospital-approved cleaning agents and equipment.
- Organized and restocked cleaning supplies to ensure availability for daily operations.
- Assisted in infection control measures by adhering to strict hygiene standards.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
Manger
McDonald's
10.2015 - 01.2018
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained staff on operational procedures and customer service excellence.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Implemented training programs that improved employee performance and engagement.
- Developed schedules that maximized labor efficiency while maintaining service quality.
- Analyzed sales data to identify trends and optimize menu offerings accordingly.
- Collaborated with team members to enhance workflow processes and improve productivity.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty retention.
- Managed and motivated employees to be productive and engaged in work.
Crew Trainer
McDonald's
04.2012 - 09.2014
- Trained new crew members on operational procedures and customer service standards.
- Monitored team performance to ensure compliance with food safety regulations.
- Assisted in inventory management, including stock rotation and ordering supplies.
- Delivered on-the-job training sessions to enhance team skills and efficiency.
- Implemented best practices for maintaining cleanliness and organization in work areas.
- Supported shift supervisors in daily operations and conflict resolution among crew members.
- Developed training materials that improved onboarding processes for new hires.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Crew Member
McDonald's
04.2011 - 05.2012
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Operated kitchen equipment efficiently to prepare food items according to safety standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Collaborated with team members to execute high-volume orders during peak hours effectively.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Implemented improvements in food preparation processes, enhancing overall efficiency and speed of service.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated adaptability by quickly learning new menu items and changes in store operations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Cashier
Winterplace
10.2010 - 03.2011
- Processed customer transactions efficiently and accurately using point-of-sale system.
- Assisted customers with product inquiries and provided excellent service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Identified opportunities for process improvements, contributing to overall store efficiency and productivity.
- Trained new employees on operational procedures and customer service best practices effectively.
- Handled cash management tasks including balancing registers at shift end with precision.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business relationships.
Education
High School Diploma -
Independence High
Coal City, WVSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Complaint resolution
- Payment processing
Timeline
Customer Service Representative
Circle K
08.2021 - Current
Housekeeper
Westminster Manor
01.2021 - 07.2021
Housekeeper
Extend Stay America
10.2020 - 01.2021
Housekeeper
Nemours Children's Hospital
08.2018 - 12.2019
Manger
McDonald's
10.2015 - 01.2018
Crew Trainer
McDonald's
04.2012 - 09.2014
Crew Member
McDonald's
04.2011 - 05.2012
Cashier
Winterplace
10.2010 - 03.2011
High School Diploma -
Independence High