MARTIN SANCHEZ
Archdale
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Food/ Rental industry. Team Player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Inbound Sales Agent
RUIUSA
04.2024 - Current
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Utilized sales techniques to build customer interest and close sales.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Overcame objections using friendly, persuasive strategies.
- Developed rapport with customers through active listening, empathy, and tailored solutions.
- Increased upselling success by identifying customer needs and recommending suitable add-on products or services.
Outbound Sales Agent
Renewal By Anderson
08.2023 - 03.2024
- Developed tailored pitches for diverse clientele, effectively communicating the value of products or services offered.
- Achieved sales targets consistently by implementing effective sales strategies and techniques.
- Established rapport with potential clients by demonstrating genuine interest in their needs, fostering trust and confidence in our products or services.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Set up appointments with interested customers according to schedule availability.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Sales Representative CERP
House Of Rental
02.2019 - 07.2023
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Managed customer relations and customer service through daily communication and interaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
General Manager
Chipotle Grill
05.2015 - 01.2019
- Managed budget implementations, employee reviews, employee/management training, and schedules.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
CERTIFICATION - DATA ANALYTICS
COURSERA
High School Diploma -
Panther Academy
06.2014
Skills
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Courteous with Strong Customer Service Mindset
- Upselling Products and Services
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Computer Proficiency
- Document and Records Management
- Refunds and Returns Management
- Performance metrics
Timeline
Inbound Sales Agent
RUIUSA
04.2024 - Current
Outbound Sales Agent
Renewal By Anderson
08.2023 - 03.2024
Sales Representative CERP
House Of Rental
02.2019 - 07.2023
General Manager
Chipotle Grill
05.2015 - 01.2019
High School Diploma -
Panther Academy
CERTIFICATION - DATA ANALYTICS
COURSERA
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