Martha Harrell
New Bern
Summary
Results-driven Product Quality Lead with proven experience in quality assurance inspections, defect analysis, and compliance reporting. Expertise in training teams and implementing process improvements to enhance production efficiency.
Overview
33
33
years of professional experience
Work History
Product Quality Lead
International Paper
New Bern
04.2024 - 09.2025
- Led quality assurance inspections to ensure compliance with industry standards.
- Developed and implemented quality control processes for production efficiency.
- Trained team members on quality assurance protocols and best practices.
- Analyzed product samples for defects using standard testing methods.
- Collaborated with production teams to resolve quality issues promptly.
- Maintained accurate records of quality assessments and compliance reports.
- Conducted root cause analysis for non-conformance incidents in production lines.
- Facilitated continuous improvement workshops to enhance quality processes and standards.
PS&D Manager
International Paper
New Bern
08.2022 - 06.2024
- Managed daily operations to ensure efficient paper production processes.
- Oversaw team performance and provided training for operational excellence.
- Coordinated maintenance schedules to minimize downtime and enhance productivity.
- Implemented safety protocols to maintain a secure working environment for staff.
Product Performance Manager
International Paper
New Bern
06.2018 - 08.2022
- Led performance evaluations to enhance operational efficiency and team effectiveness.
- Developed training programs to improve employee skills and knowledge retention.
Operations
International Paper
New Bern
04.1992 - 06.2016
- Supported daily operations by assisting customers.
- Revitalized operations and strengthen policies in departments.
- Set up multiple machines for simultaneous operations.
- Evaluated existing warehouse operations for efficiency improvements.
- Trained new employees on register operations.
- Prepared raw materials for production line operations.
Education
High School Diploma -
Bethel Christian Academy
Kinston, NC06-1988
Skills
- Quality assurance
- Root cause analysis
- Process improvement
- Compliance reporting
- Defect analysis
- Team collaboration
- Effective communication
- Attention to detail
- Continuous improvement
- Product inspection
- Document control
- Quality auditing
- Corrective actions
Timeline
Product Quality Lead
International Paper
04.2024 - 09.2025
PS&D Manager
International Paper
08.2022 - 06.2024
Product Performance Manager
International Paper
06.2018 - 08.2022
Operations
International Paper
04.1992 - 06.2016
High School Diploma -
Bethel Christian Academy