Summary
Overview
Work History
Education
Skills
Timeline
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Martha Adams

Lenoir

Summary

Dynamic and detail-oriented Surgery Scheduler at Catawba Valley Vascular Surgery, adept at insurance verification and scheduling outpatient procedures. Proven ability to enhance patient experience through effective communication and coordination. Skilled in obtaining pre-authorizations and maintaining HIPAA compliance, ensuring seamless operations and patient satisfaction.

Overview

5
5
years of professional experience

Work History

Surgery Scheduler

Catawba Valley Vascular Surgery - Horizons
02.2025 - Current
  • Verified insurance coverage and obtained pre-authorizations.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Coordinated with facilities to set up surgeries.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Arranged pre-operative and post-operative appointments for surgical patients.

Medical Office Administrative Assistant

Catawba Valley Family Medicine - West Mtn View
03.2024 - 01.2025
  • Supported office staff and operational requirements with administrative tasks.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Updated patient information and insurance details for accurate electronic medical records.

Customer Service Representative

Bernhardt Furniture Company
11.2023 - 03.2024
  • Responded to customer requests for products, services, and company information .
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Medical Office Administrative Assistant

Catawba Valley Family Medicine - Parkway
05.2022 - 11.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Used ECW12 to schedule appointments for doctor visits and procedures.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Answered phone calls and messages for 3-physician family medical facility, scheduling appointments, and handling patient inquiries.
  • Registered and verified patient records before triage with most up-to-date information.
  • Obtained payments from patients and scanned identification and insurance cards.

Medical Office Administrative Assistant

Piedmont Plastic Surgery And Dermatology
10.2020 - 05.2022
  • Used software to schedule appointments for doctor visits and procedures.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Answered phone calls and messages for 12-physician plastic surgery facility, scheduling appointments, and handling patient inquiries.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Supported office staff and operational requirements with administrative tasks.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Education

South Caldwell
Hudson, NC

Skills

  • Checking in patients
  • Insurance verification
  • Scheduling expertise
  • Verifying insurance
  • Data entry proficiency
  • Schedule coordination
  • HIPAA compliance
  • Payment collection
  • Obtaining authorizations
  • Documentation scanning
  • Insurance pre-certifications
  • EMR updating
  • Facility coordinating
  • Updating charts
  • Copay collecting

Timeline

Surgery Scheduler

Catawba Valley Vascular Surgery - Horizons
02.2025 - Current

Medical Office Administrative Assistant

Catawba Valley Family Medicine - West Mtn View
03.2024 - 01.2025

Customer Service Representative

Bernhardt Furniture Company
11.2023 - 03.2024

Medical Office Administrative Assistant

Catawba Valley Family Medicine - Parkway
05.2022 - 11.2023

Medical Office Administrative Assistant

Piedmont Plastic Surgery And Dermatology
10.2020 - 05.2022

South Caldwell

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Martha Adams