Martavia White
Tarboro,NC
Summary
I’ve been recognized multiple times as Employee of the Month for my reliability, leadership, and overall performance. In my training role, I maintained one of the lowest retention rates for new hires by creating a supportive learning environment and helping them feel confident. I’ve consistently been a top performer in my department because I stay focused, organized, and committed to doing high-quality work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Trainer
Focus
02.2022 - 09.2025
- Handling multiple tasks while creating a fun and efficient learning experience for new hires. Following curriculums using PowerPoints and training materials. Reinforcing company policies and business rules. Supervised and coordinated eighteen or more employees in a class at a time. Using Microsoft excel for attendance records, Increasing knowledge skills and self confidence to perform high volume of customer service upon production entry. Instructed coaching sessions and meetings utilizing Microsoft teams. Received inbound calls performing work orders scheduling technicians while efficiently keeping a tracker of every call properly notating accounts. Utilizing call flow and tools provided. I’ve received top performer as well as high percentage of successful trainees transitioning into agents, also participating in cultural activities setting positive expectations
Cashier and Customer Service
Walmart
05.2019 - 02.2022
- Working as a cashier checking out customers and bagging their groceries greeting everyone with a smile and warm welcoming. Making sure all customers found everything they needed. While disinfecting my register throughout my shift. As a customer service associate, same duties as a cashier counting Money handling all financial needs answering questions and phone calls. Sending associates on their lunches breaks and assigned registers at the time. Maintaining a clean and safe work environment.
Production Tech
JCI Industries
03.2018 - 01.2019
- Responsible for building part of an air conditioning unit using a rivet machine and or gun. Making sure enough product on the line for other departments. Reading part orders and making production while maintaining a safe and clean work environment, packing and scanning serial numbers loading product into the correct slots.
Oven Operator
Swimways
01.2014 - 12.2017
- Responsible for printing, cleaning, and inspecting products. Scanning barcodes and using pallet jack or forklift to move finished products. Also operating the oven, counting, inspecting, and documenting all good or bad parts. Along with keeping a clean and safe environment.
Warehouse Packer
Kanban Logistics
07.2011 - 05.2013
- Perform may duties such as marking and label, measured, counted, and inspect products of different kinds. Also kept a clean and safe work environment.
Education
GED - Basic Skills
Edgecombe Community College
Rocky Mount, NC06.2008
Skills
- Reliability
- Customer Service
- Computer skills
- Time management
- Packaging and sorting
Certification
- Forklift Certified May 2015
- Driver's License June 2023 to June 2031
Assessments
- Customer service — Proficient January 2022 Identifying and resolving common customer issues Full results: Proficient
- Retail customer service — Proficient January 2022 Responding to customer situations in a retail setting Full results: Proficient
- Work style: Reliability — Proficient January 2022 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Customer Service Trainer
Focus
02.2022 - 09.2025
Cashier and Customer Service
Walmart
05.2019 - 02.2022
Production Tech
JCI Industries
03.2018 - 01.2019
Oven Operator
Swimways
01.2014 - 12.2017
Warehouse Packer
Kanban Logistics
07.2011 - 05.2013
GED - Basic Skills
Edgecombe Community College