MARTA HANSON
Jacksonville
Summary
Customer-focused leader with 20 years of management experience. Strengths include resolving complex issues and fostering relationships that enhance customer loyalty. Decision-making and problem-solving skills drive team performance and maintain high-quality assurance standards.
Overview
8
8
years of professional experience
Work History
Processing Supervisor
Sears Mortgage Corp
08.1990 - 05.1998
- Supervised daily processing operations to ensure compliance with industry standards.
- Maintained an average of 25 loans in the pipeline each month.
- Ensured timely processing and closing of loans, minimizing delays and enhancing customer satisfaction.
- Implemented quality control measures to guarantee accuracy and consistency of loan documentation.
- Mentored a team of loan processors by assigning tasks, monitoring performance, and providing training.
- Conducted regular performance reviews, offering constructive feedback for team member growth.
- Fostered a positive work environment that encouraged teamwork and professional development.
- Maintained effective communication with clients, real estate agents, underwriters, and stakeholders.
Education
Bachelor of Arts - Criminal Justice
Florida Institute of Technology
Melbourne, FL05-2012
Skills
- Loan processing and problem resolution
- Operations management
- Process improvement
- Quality control
- Inventory management
- Customer relations
- Inter-department collaboration
- Attention to detail
- Organizational skills
- Time management
- Problem-solving
- Google Docs proficiency
Employment Gap - Description
Relocated multiple times as a military spouse to seven different locations. Raised two children and supported husband while serving in the Marine Corps.
Timeline
Processing Supervisor
Sears Mortgage Corp
08.1990 - 05.1998
Bachelor of Arts - Criminal Justice
Florida Institute of Technology