Marsha Howard
Concord
Summary
Seeking a position in the Management Analyst field offering opportunities for advancement and professional development in a company.
I would like to take this opportunity to highlight my career achievements and creative aptitude. I have worked for the past nine years within the fashion industry at a few companies; I believe a true professional can convey the company’s concept with business savvy and determination. I have a strong grasp on customer service and exceeding customers’ expectations. In addition to my consulting, merchandising and customer support strengths, I have also visited some of the most beautiful accommodations on the east coast.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
Work History
Warehouse Associate
FedEx
Concord
10.2022 - Current
- Loaded and unloaded packages using forklifts and hand trucks.
- Sorted and organized packages for efficient distribution.
- Maintained accurate inventory records using warehouse management systems.
Personal Stylist
Tixi Image Consultants
Miami
08.2007 - Current
- Style wardrobe for editorial and commercial photo shoots (Magazine, designer projects, catalogs).
- Establish relationships with showrooms, creative people, models and athletes.
- Manage creative team, models during photo shoots (up to 10 people).
- Assist in personal shopping, creation new looks for women, men and commercial clients.
- Design garments, decor details.
- Personal shopping for events and wardrobe updates
Revenue Recovery Specialist
United Parcel Service, UPS
Easton
10.2018 - 08.2022
- Analyzed revenue discrepancies to identify recovery opportunities.
- Collaborated with cross-functional teams to resolve billing issues.
- Managed customer accounts and communicated recovery strategies effectively.
- Package auditing manually. Inspecting measuring and weighing packages to ensure accurate weight dimensions and service levels.
Visual Merchandiser
Limited Brands/ Express
New York
11.2005 - 12.2006
- Answered customers' questions about merchandise and advised customers on merchandise selection.
- Itemized and total customers merchandise selection at checkout counter, using cash register, and accepted cash or charged card for purchases.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Packed customer purchases in bags or cartons.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Received, opened, unpacked and issued sales floor merchandise.
- Cleaned display cases, shelves, and aisles.
Sales Associate
Zara
New York
02.2004 - 09.2005
- Maintain a well-groomed appearance, greet customers and detect each customer wants or needs.
- Compute sales prices, total purchases and receive and process cash and credit payment.
- Maintain records and inventory related to sales.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Answer questions regarding the store and its merchandise.
- Up to date knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Ticket, arrange and display merchandise to promote sales.
- Open and close cash registers, performing tasks such as counting money, separating coupons, and vouchers, balancing cash drawers, and making deposits.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Education
Associates Degree - Fashion Design & Merchandising
Katherine Gibbs
Skills
- Internet savvy
- Proficient in productivity tools
- POS Software
- Organizational skills
- Communication skills
- Project management
- Flexibility to work outside of normal business hours
Timeline
Warehouse Associate
FedEx
10.2022 - Current
Revenue Recovery Specialist
United Parcel Service, UPS
10.2018 - 08.2022
Personal Stylist
Tixi Image Consultants
08.2007 - Current
Visual Merchandiser
Limited Brands/ Express
11.2005 - 12.2006
Sales Associate
Zara
02.2004 - 09.2005
Associates Degree - Fashion Design & Merchandising
Katherine Gibbs