Marquita Sutton
RALEIGH
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Experienced with relationship building, and effective communication. Utilizes strategic planning to foster partnerships and drive outreach initiatives. Track record of demonstrating teamwork and adaptability in diverse environments.
Overview
20
20
years of professional experience
Work History
Sales Manager
Premium Retail Services Inc
Raleigh, NC
06.2024 - Current
- Developed and implemented sales strategies to enhance market penetration.
- Collaborated with cross-functional teams to optimize product placement and visibility.
- Analyzed sales data to identify trends and adjust tactics accordingly.
- Trained and mentored junior sales staff, improving team performance.
- Established strong relationships with key clients, fostering loyalty and repeat business.
- Coordinated promotional events to drive customer engagement and increase sales volume.
- Conducted regular market research to inform strategic decision-making processes.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Area Sales Manager
T-ROC
Raleigh, NC
09.2018 - 06.2024
- Collaborated with cross-functional teams to align product offerings with customer needs.
- Trained and mentored junior sales representatives on best practices and techniques.
- Monitored competitor activities and adjusted strategies accordingly to maintain market position.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Built lasting relationships with clients through outstanding customer service interactions.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Prepared sales presentations for clients showing success and credibility of products.
- Led sales region to increase sales and boost team morale.
Store Manager
T-Mobile
Raleigh, NC
07.2012 - 09.2018
- Led daily operations to ensure optimal inventory management and customer satisfaction.
- Developed and implemented staff training programs, enhancing team productivity and service quality.
- Analyzed sales trends to inform strategic merchandising decisions and promotional activities.
- Oversaw financial performance, ensuring adherence to budgetary guidelines and cost control measures.
- Fostered a positive store atmosphere through effective team leadership and conflict resolution strategies.
- Streamlined operational processes, resulting in improved efficiency and reduced turnaround times.
- Mentored junior staff, promoting professional growth and fostering a culture of continuous improvement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Sales Associate
Verizon Wireless
Durham, NC
04.2006 - 07.2012
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Educated customers on product features, benefits, and promotions to enhance sales opportunities.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associate of Arts - Early Childhood Education
North Carolina Central University
Durham, North Carolina, NCHigh School Diploma -
Riverside High School
Durham, NCSkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Product knowledge
- Sales expertise
- Client relationship management
- Sales presentations
- Sales strategy development
- Direct sales
- Sales process
- Sales planning
- Sales tracking
- Sales operation
- Goal setting
- Account management
- Sales operations
- Rapport and relationship building
- Sales coaching
- Analytical problem solver
- KPI tracking
- Business development and planning
- B to B sales
- Brand-building strategies
- Territory management
- Territory sales management
- Vendor management
Timeline
Sales Manager
Premium Retail Services Inc
06.2024 - Current
Area Sales Manager
T-ROC
09.2018 - 06.2024
Store Manager
T-Mobile
07.2012 - 09.2018
Sales Associate
Verizon Wireless
04.2006 - 07.2012
Associate of Arts - Early Childhood Education
North Carolina Central University
High School Diploma -
Riverside High School