Marquisia Simone Griffin
Winston Salem
Summary
Dynamic Patient Service Advocate with a proven track record at FastMed Urgent Care, excelling in efficient appointment management and insurance eligibility verification. Recognized for enhancing patient engagement and optimizing registration processes, while maintaining strict patient confidentiality. Proficient in electronic health records, ensuring seamless operations and superior service delivery.
Overview
5
5
years of professional experience
Work History
Patient Service Advocate
FastMed Urgent Care
07.2024 - Current
- Promotes a caring and compassionate environment.
- Schedules clinical appointments for new and returning patients
- Answers inquiries concerning clinic policies and procedures
- Communicates insurance benefits and liabilities with customers
- Collect and process upfront deposits or set-up payment arrangements
Medical Records Clerk
Trinity Glen Rehabilitation
09.2022 - 06.2024
- Obtains authorizations, pre-certs, documentation per request, referrals, reviews and requests medical record information as needed.
- Pre-registers all scheduled patients for admission, , and outpatient services according to department policies and procedures.
- Verifies and updates patient information per established patient registration procedures.
- Gathers documents processed during the day that remain to be filed
- Verifies eligibility on insurance in collaboration with the Insurance Clerk and the DSS workers.
Patient Service Representative
Elevance Health
01.2021 - 04.2023
- Performs primary source verification for both initial appointment/credentialing and re-credentialing.
- Monitors and confirms ongoing evaluation (OPPE) completed two times annually for all active provider.
- Maintains a working knowledge of the Medical Staff Bylaws, Rules and Regulations, Credentialing Manual, and Fair Hearing Plan.
- Increased efficiency and team productivity by promoting operational best practices.
- Posted payments to accounts and maintained records.
Education
High School Diploma -
North Forsyth High School
WinstonSalem, NCNo Degree - Medical Billing
Ashworth College
Norcross, GASkills
- Efficient appointment management
- Patient confidentiality
- Registration process optimization
- Insurance eligibility verification
- Insurance billing processes
- Strong organizational skills
- Customer engagement
- Referral process optimization
- Experienced in medical terminology usage
- Payment processing
- Proficient in electronic health records
- Efficient data input
Timeline
Patient Service Advocate
FastMed Urgent Care
07.2024 - Current
Medical Records Clerk
Trinity Glen Rehabilitation
09.2022 - 06.2024
Patient Service Representative
Elevance Health
01.2021 - 04.2023
High School Diploma -
North Forsyth High School
No Degree - Medical Billing
Ashworth College