Marquise Wise
Winston-Salem
Summary
Highly motivated and dependable with a diverse background, eager to transition into a fulfilling career. Possessing a strong work ethic, adaptability, and a commitment to excellence, consistently demonstrating reliability and dedication to continuous learning. Seeking a position that offers growth opportunities and career advancement potential within a forward-thinking organization. Enthusiastic about contributing skills to ensure the highest standards are met.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Production
Krispy Kreme Doughnut Corp
08.2014 - 02.2016
- Producing a finished product that meets Krispy Kreme standards
- Preparing all ingredients necessary for doughnut production-brew, dough, glaze, fillings, and icings-using the correct formula
- Completing a proper production schedule regularly, always seeking to minimize waste
- Maintaining a correct dough schedule ensures product freshness
- Storing doughnuts properly
- Keeping records of proper times and temperatures for all products prepared
- Accurately weighing ingredients, measuring liquids, mixing and frying doughnuts
- Monitor proofer, fryer, and other equipment to ensure all settings are correct
- Restocking for next shift
- Walking the line to monitor all production functions and product quality
- Equipment operation
Shop Supervisor
Krispy Kreme Doughnut Corp
02.2016 - 07.2023
- Be able to work a variety of hours, days and shifts, including weekends
- Get along with others and be a team player
- Be genuinely committed to ensuring that the overall guest experience exceeds expectations, including greeting guests with a warm, sincere smile and anticipating their needs
- Use tact and good judgment when dealing with guest challenges, responding to guests' needs with patience and courtesy
- Be proficient in all job functions and workstations and act as a role model for Team Member-focused service
- Handle all team member inquiries and situations in a friendly, professional, and timely manner
- Assist, support and direct the crew in all production, processing, retail and utility operations
- Monitor the quality of the product and service
- Ensure all team members are focused on 'creating magic moments' for the guest
- Assist with the training, development, and retention of team members
- Interact with, direct, and assist in supervising employees on a daily basis in a fair and dignified manner
- Refer all employee issues directly to managers/general manager
- Assist Management Team with execution and follow up of all training, assessments and recognition programs
- Enforce company policies and procedures in a consistent manner
- Assist in handling a variety of managerial functions, including but not limited to: interviewing; hiring; ordering; scheduling; inventories; daily, weekly, and monthly paperwork; cash till handling
- Understand the production piece of the Krispy Kreme operation
- Make timely and accurate production calls to prevent outages while minimizing waste
- Promote awareness of safety and sanitation standards to all Team Members
- Assist management efforts to meet or exceed all financial goals and objectives by controlling labor, product and other cost areas
- Perform calmly and effectively under pressure
- Communicate problems to management immediately
- Maintain awareness of doughnut inventory
- Communicate cordially, effectively, and clearly with all Team Members, managers, supervisors, vendors and guests
- Ensure that all food items are correctly recorded on computer register system
- Maintain clean and orderly work area throughout shift and leave it ready for business for the following shift
- Comply with all safety and sanitation (including handwashing) guidelines and procedures
- Be proficient in the use and operation of all necessary tools and equipment, including retail area equipment such as Micros register system, coffee machines, drive-thru systems, etc
- Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
- Other duties will be assigned as needed
- Perform more than one task at a time, calmly and effectively in an extremely busy and stressful work environment
- Work in a combined, crowded space of variable noise and temperature levels
- Safely and effectively use and operate all necessary tools and equipment, including production and processing equipment if necessary
- Be able to stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
Customer Service Representative
Cencora-AmerisourceBergen
02.2023 - 05.2024
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Family Dollar
03.2019 - 11.2021
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Followed inventory management and loss prevention policies to minimize shrink in store.
Education
GED -
Forsyth Technical Community College
Winston-Salem, NC04-2025
GED -
Central Piedmont Community College
02-2013
High School -
Hawthorne High School
06.2012
Skills
- Communication
- Problem Solving
- Leadership
- Creativity
- Conflict Resolution
- Customer Service
- Cash Handling
- Time management
- Data entry
- Problem resolution
- Store operations
- Call center experience
- Math skills
- Computer proficiency
- Scheduling
- POS systems
- Staff training
- Customer service
- Customer engagement
- Live chat support
- Product sales
Certification
ServSafe manager, Verifies that a manager or person-in-charge has sufficient food safety knowledge to protect the public from foodborne illness.
Timeline
Customer Service Representative
Cencora-AmerisourceBergen
02.2023 - 05.2024
Customer Service Representative
Family Dollar
03.2019 - 11.2021
Shop Supervisor
Krispy Kreme Doughnut Corp
02.2016 - 07.2023
Production
Krispy Kreme Doughnut Corp
08.2014 - 02.2016
GED -
Forsyth Technical Community College
GED -
Central Piedmont Community College
High School -
Hawthorne High School
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