Marquisa Johnson
Greensboro
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Claims Specialist
Allstate
01.2023 - Current
- Followed up with customers on unresolved issues.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Optimized work processes within the team by sharing best practices for evaluating evidence, validating coverage eligibility, and determining loss values.
- Posted payments to accounts
- Conducted full claim investigations and reported updates and legal actions.
Fraud Detection Specialist
PSCU
05.2022 - 01.2023
- Evaluated success of fraud detection systems to identify areas for improvement.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Supported the development of a company-wide fraud risk assessment framework, enabling proactive identification and mitigation of emerging threats.
Customer Service Representative
Sitel
02.2022 - 05.2022
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Bus Driver
Guilford County School System
08.2004 - 03.2022
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
- Transported passengers safely along prescribed routes according to tight schedules.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Diffused potential passenger disputes with fairness and professionalism.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
Customer Service Representative
Alorica
02.2021 - 02.2022
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Education
High School Diploma -
High Point Central High School
High Point, NC06.1996
Skills
- Claims Investigation
- Financial Transactions
- Documentation processing
- Documentation Review
- Claims
- Attention to Detail
- Claims Processing
- Documentation abilities
Timeline
Claims Specialist
Allstate
01.2023 - Current
Fraud Detection Specialist
PSCU
05.2022 - 01.2023
Customer Service Representative
Sitel
02.2022 - 05.2022
Customer Service Representative
Alorica
02.2021 - 02.2022
Bus Driver
Guilford County School System
08.2004 - 03.2022
High School Diploma -
High Point Central High School
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