Marquez Jones
Raleigh,NC
Summary
Dedicated, service-focused professional seeking a position where I can utilize my varied experience as a versatile and adaptable team player with strong management, administrative, and organizational skills. Eager to contribute to the success of a stable and respected professional environment. Motivated leader with strong organization and prioritization abilities. Proven track record of achieving exceptional results, generating new business, building strong relationships with customers, and growing existing businesses.
Overview
7
7
years of professional experience
Work History
Teller
Wells Fargo
03.2020 - 12.2023
- Ensure compliance to established guidelines while processing customer transactions - followed company and regulatory policies to protect customer and bank assets
- Provide banking services to customers by taking deposits, making withdrawals, cashing checks, issuing cashier's checks and money orders, and providing other related services
- Process and receive loan payments from customers
- Handled diverse customer needs related to financial products, lines of credit and account features
- Presented professional image and communication with co-workers, management and customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
General Manager
MiKiosha Hookah Lounge
08.2020 - 11.2023
- Oversee day-to-day operations to improve efficiency and reduce costs as needed
- Oversee recruitment and training of new employees
- Evaluate and improve operations and financial performance monthly
- Communicate effectively, both verbally and in writing, to provide clear direction to the staff
- Assign and instruct bar and lounge staff in detail of work
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Addressed customer service issues with detailed and timely responses to escalated complaints.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
CSR
Verizon Call Center
02.2017 - 07.2020
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Navigated multiple systems to identify source of issue
- Offered products and services to meet customers' needs and goals
- Handled escalated callers to reach positive outcomes
- Engaged with customers to understand needs, resolve issues, and answer product questions.
Education
Bachelor of Science - Sports Management
Winston Salem State University
Associate of Arts -
Lenoir Community College
Kinston, NC05.2012
High School Diploma -
Kinston High School
Kinston, NC06.2009
Skills
- Organization
- Retail and Store Management
- Banking
- Input data
- Technical knowledge
- Adaptability
- Problem-solving
- Fast-paced
- Detail-oriented
- Cash Handling
- Customer Relationship Building
Timeline
General Manager
MiKiosha Hookah Lounge
08.2020 - 11.2023
Teller
Wells Fargo
03.2020 - 12.2023
CSR
Verizon Call Center
02.2017 - 07.2020
Bachelor of Science - Sports Management
Winston Salem State University
Associate of Arts -
Lenoir Community College
High School Diploma -
Kinston High School
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