Marques Norwood
Charlotte
Summary
Motivated professional with a strong history of exceeding sales quotas in dynamic environments. Demonstrates effective communication skills and excels in managing high-pressure workloads. Proven ability to build relationships and resolve conflicts while driving business results.
Overview
18
18
years of professional experience
Work History
Technical Recruiter
Alpine Intel
09.2023 - Current
- Executed high-volume recruitment across United States, sourcing technicians for insurance damage assessments.
- Achieved 125% quota attainment through targeted recruitment strategies.
- Collaborated with hiring manager to enhance onboarding process, decreasing monthly rejection rates by 10%.
- Expanded hiring in niche areas via effective networking and recruitment activities.
Referee/Coordinator
SportsLink
Charlotte
07.2022 - 04.2025
- Executed administrative tasks at soccer field, including player check-ins and payment processing.
- Reported game results and relevant information to the office promptly.
- Ensured compliance with game regulations and guidelines to maintain safety standards.
- Assisted in training and mentoring new referees, sharing best practices.
- Communicated game rules and regulations to players to promote fairness.
Loan Processor/Senior Loan Processor
PrimeLine Capital
10.2020 - 10.2022
- Maintained and managed a pipeline of 50+ loans per month from pre-approval to closing. Top performer for the calendar year 2021 and selected to Presidents Club
- Managed over $15M worth of high-risk loan applications and deals (per month), adhering to organizational standards and guidelines
- Served as the liaison between potential clients and financial institutions. Evaluated clients, researched credit records, and prepared documentation for loan packages
- Analyzed credit, calculated income, and evaluated assets, liabilities, and collateral per agency and investor guidelines
Lead Sales Representative
Peter Millar
01.2020 - 10.2020
- Sold men's clothing and accessories, met and exceeded all sales quotas; 150% Quota attainment (over $200k in sales) for 2020
- Built and strengthened relationships with customers through providing an excellent shopping experience and environment to generate business growth
- Maintained social media pages by posting content and engaging with potential consumers via Instagram and LinkedIn
- Discovered and interacted with potential customers to identify their needs and goals; provided product recommendations and explained the products’ features
Sales Consultant
Taylor Richards & Conger
01.2019 - 01.2020
- 155% Quota Attainment (over $600k in sales) for 2019
- Procured potential clients through cold-calling, networking events, and social media
- Created custom clothing fitted specifically to an individual in their preferred measurements
- Built and strengthened relationships with customers through providing an excellent shopping experience and environment to generate business growth
Sales Associate
H. Stockton
02.2017 - 01.2019
- 175% Quota Attainment (over $600k in sales) for 2018
- 120% Quota Attainment (over $450k in sales) for 2017
- Procured potential clients through cold-calling, networking events, and social media
Team Lead
Adreima
03.2015 - 01.2017
- Conducted one-on-one coaching to review monthly statistics and goals
- Managed a team of 10 employees
- Top collections agent monthly
- Oversaw, evaluated and adjusted team productivity goals set forth by the client
- Awards: Top collections agent monthly and perfect quality score monthly
Loss Draft Specialist
QBE First
03.2013 - 02.2015
- Processed insurance claims
- Processed documents from the customers, contractors, and lawyers
- Explained the property loss process to clients, contractors, and lawyers
- Requested and disbursed insurance funds to the customer to have the contractor complete the work
- Offered customer service via phone regarding property loss procedures set forth by Seterus mortgage company
Sales Lead
Affiliated Computer Services
01.2010 - 01.2011
- Managed 15-20 new hires monthly.
- Lead one-on-one coaching discussing monthly sales productivity and improvement actions implement.
- Technical support and sales for sprint customers via phone.
- Awards: perfect attendance 6 months in a row, perfect score quality, and top sales agent for multiple months.
Women’s Soccer Asst. Head Coach
William Peace University
07.2009 - 11.2009
Professional Soccer Player
Kansas City Kings/Clachnaccudin FC of Iverness
01.2007 - 05.2009
Education
Bachelor of Arts - Business Administration
St. Andrew’s University
Skills
Active listening
Conflict Resolution
Customer Retention
Analytical Thinking
Proficiency with CRM (Encompass and Salesforce)
Technical Troubleshooting
Timeline
Technical Recruiter
Alpine Intel
09.2023 - Current
Referee/Coordinator
SportsLink
07.2022 - 04.2025
Loan Processor/Senior Loan Processor
PrimeLine Capital
10.2020 - 10.2022
Lead Sales Representative
Peter Millar
01.2020 - 10.2020
Sales Consultant
Taylor Richards & Conger
01.2019 - 01.2020
Sales Associate
H. Stockton
02.2017 - 01.2019
Team Lead
Adreima
03.2015 - 01.2017
Loss Draft Specialist
QBE First
03.2013 - 02.2015
Sales Lead
Affiliated Computer Services
01.2010 - 01.2011
Women’s Soccer Asst. Head Coach
William Peace University
07.2009 - 11.2009
Professional Soccer Player
Kansas City Kings/Clachnaccudin FC of Iverness
01.2007 - 05.2009
Bachelor of Arts - Business Administration
St. Andrew’s University
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