Marna W. Hafez
Raleigh
Summary
Extremely driven, responsible and dedicated hard worker.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Vape Vibe Tobacco
01.2025 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing stock management processes to reduce waste.
- Developed staff training programs to enhance product knowledge and customer service skills.
- Implemented promotional strategies, driving sales growth and increasing customer engagement.
- Led team performance evaluations, fostering a culture of accountability and continuous improvement.
- Established vendor relationships, negotiating favorable terms to enhance supply chain efficiency.
- Enhanced store layout and merchandising strategies, improving customer flow and shopping experience.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Cloud 7
04.2023 - 12.2024
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Manager
888 Arcade
03.2022 - 04.2023
- Streamlined operational workflows to enhance customer service efficiency.
- Developed and implemented staff training programs to improve employee performance.
- Managed inventory systems to ensure optimal stock levels across arcade games and merchandise.
- Led team meetings to align strategic goals and enhance communication among departments.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Sales Development Representative
Evalueserve
03.2020 - 09.2021
- Contacted potential clients for the Intellectual Property & Research/Development Business Unit through cold calls (80 dials) and emails
- Represented three separate Account Executives all in different time zones
- Arranged meetings between prospective clients and the Account Executives
- Qualified leads from marketing campaigns as sales opportunities
- Managed conferences by coordinating flights and ensuring booth/displays were properly presented
- Promoted the business units services by addressing or predicting clients’ objectives
- Averaged 8 qualified bookings/month
- Engaged with prospective clients and conducted meetings throughout the entire sales cycle
- Researched prospective clients through the internet and Hubspot, Zoom Info, Campaign Lists, and LinkedIn/Sales Navigator
- Developed and maintained relationships with prospective clients to identify needs and drive engagement.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Utilized Software to manage sensitive client information and update existing and new client profiles.
- Improved sales strategies with detailed analysis of conversion rates, adjusting tactics to market trends.
Business Development Associate
Keen Decision Systems
09.2019 - 02.2020
- Qualified leads from marketing campaigns as sales opportunities
- Contacted potential clients through cold calls (100 dials) and emails
- Arranged meetings or calls between prospective clients and VP of Business Development
- Averaged 45 discovery calls a quarter
- Researched prospective clients through the internet and Sales Force, Winmo, Campaign Lists, and LinkedIn
- Promoted the company’s products/services by addressing or predicting clients’ objectives
- Ensured KPI’s were met to satisfactory expectations
- Engaged with prospective clients and conducted meetings throughout the sales cycle
Sales Development Representative
FoodLogiQ
02.2019 - 08.2019
- Qualified leads from marketing campaigns as sales opportunities
- Contacted potential clients through cold calls (85 dials) and emails
- Arranged meetings or calls between (prospective) clients and Account Executives
- Averaged 20 discovery calls a month and 5-10 sales accepted opportunities
- Researched prospective clients through the internet and Sales Force, Copper, Zoom Info, and LinkedIn
- Promoted the company’s products/services by addressing or predicting clients’ objectives
- Engaged with prospective clients and conducted meetings throughout the sales cycle
- Helped raise quarterly goals with new-business (over 1 million in the first quarter)
Business Development Representative
North State Consulting LLC
07.2018 - 02.2019
- Qualified leads from marketing campaigns as sales opportunities
- Contacted potential clients through cold calls (150 dials) and emails
- Arranged meetings or calls between (prospective) clients and Account Executives
- Averaged 40 demonstrations performed a month
- Identified client needs and suggest appropriate products/services
- Researched prospective clients through the internet and Sales Force/Copper
- Promoted the company’s products/services addressing or predicting clients’ objectives
Traveling Store Manager
Alpaca Peruvian Charcoal Chicken
10.2017 - 07.2018
- Trained intensively for over five months learning each and every position throughout the company
- Lead, trained, and developed a team of crew members
- Managed operations throughout the restaurant including handling inventory, prime costs, placing/receiving orders, and administrative duties.
- Met financial and labor objectives
- Provided outstanding customer service
Sales Manager
Hollister
10.2016 - 04.2017
- Aided the store manager in completing all and any necessary duties for a great work environment
- Ensured a great customer service experience
- Handled monetary transactions
- Recruited employees
- Met financial objectives and kept count of items on floor and items needed to be stocked
Restaurant Manager
Scugnizzi's
01.2016 - 09.2016
- Managed a fine dining Italian Restaurant
- Lead, trained, and developed a team of crew members
- Managed operations throughout the restaurant including handling inventory, prime costs, placing/receiving orders, and completing several other administrative duties.
- Met financial and labor objectives
- Provided outstanding customer service
Administrative Assistant
Middle East/South Asia Studies, Program-WFU
08.2012 - 12.2015
- Assist professors with any task needed which may include scanning/copying documents, creating fliers and newsletters.
- Learning to work with professors throughout my department for my major as well as perform tasks that can help further my future career goals involving data entry and clerical work.
Student Caller
Phonathon, Wake Forest University
01.2012 - 05.2015
- Seeking donations for the Wake Forest Fund from parents and alumni through cold calling.
- Acquired skills involving data-entry
- Developed skills in communication and maintained a top-rated caller experience with donations totaling over $12,500
Customer Service Representative
Rol-A-Rink
10.2008 - 08.2013
- Managed the snack bar area and sold food and drinks to customers along with catering to parties and making sure that the snack bar and the concession area was kept clean and tidy.
- Developed retail skills.
- Learned quality skills for working with children as well as adults.
Camp Counselor
Hartley Drive Family YMCA
06.2011 - 05.2012
- Summer Camp Counselor for children ages 5-16
- Developed skills in working with children along with creating a fun and safe atmosphere
Education
Bachelor of Arts - Politics and International Affairs, Sociology
Wake Forest University
Winston-Salem, North Carolina12.2015
Skills
- Language: English; Arabic (moderate) / Spanish (fluent)
- Computer: Proficient in Microsoft Office and QuickBooks
Certification
Servsafe Manager
Timeline
Store Manager
Vape Vibe Tobacco
01.2025 - Current
Store Manager
Cloud 7
04.2023 - 12.2024
Manager
888 Arcade
03.2022 - 04.2023
Sales Development Representative
Evalueserve
03.2020 - 09.2021
Business Development Associate
Keen Decision Systems
09.2019 - 02.2020
Sales Development Representative
FoodLogiQ
02.2019 - 08.2019
Business Development Representative
North State Consulting LLC
07.2018 - 02.2019
Traveling Store Manager
Alpaca Peruvian Charcoal Chicken
10.2017 - 07.2018
Sales Manager
Hollister
10.2016 - 04.2017
Restaurant Manager
Scugnizzi's
01.2016 - 09.2016
Administrative Assistant
Middle East/South Asia Studies, Program-WFU
08.2012 - 12.2015
Student Caller
Phonathon, Wake Forest University
01.2012 - 05.2015
Camp Counselor
Hartley Drive Family YMCA
06.2011 - 05.2012
Customer Service Representative
Rol-A-Rink
10.2008 - 08.2013
Bachelor of Arts - Politics and International Affairs, Sociology
Wake Forest University