Marlene Davila
Asheville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Population Health Services
WNC Community Health Services
Asheville
01.2003 - Current
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Reports: N/A
- Summary of Position
- The Population Health Specialist I is part of an inter-disciplinary clinical care team that helps increase access
- to health services through ongoing patient outreach and engagement. Primarily, the Population Health
- Specialist I serves as the point of contact for scheduling Hospital Discharges. Other duties assigned include
- performing outreach to newly attributed Medicaid beneficiaries, assisting in the maintenance and
- engagement of active medical provider panels and reviewing patient care gap lists from various reporting
- portals and software, for performing outreach in alignment with the organization’s current quality and
- productivity goals.
- Minimum Qualifications
- Able to communicate effectively. Interacts in a friendly, professional manner with a wide range of staff, physicians.
- Receive, track, process, and schedule post-hospital discharge appointments according to WNCCHS’
- policies and procedures. Processing includes retrieving medical records from hospitalizations using
- Care Everywhere, Cerner and CareQuality, to ensure their availability in the EHR for clinical review
- in scheduled visits.
- Perform timely follow-up to hospital discharge no-shows and cancelations, using the “Pop Health
- Hospital Discharges – NoShows or Canceled” Report in Analytics Catalog
- Print and mail Emergency Department/Emergency Room follow-up letters to patients.
- Perform ongoing outreach to encourage established patients to engage in primary care, for
- preventative health care and managing chronic diseases.
- Perform ongoing outreach to newly assigned Medicaid beneficiaries, using information obtained through NCCHCA’s box.com and HealthEC portals.
- Perform Dismissals from OCHIN Epic in accordance with the organization’s Dismissal protocol.
- As required, collaborate with other members of the primary care team including Care Managers,
- Support Staff and PCPs.
- Review outreach lists for each Prepaid Health Plan (PHP) and implement a plan for prioritizing those patients experiencing significant SDOH barriers, high numbers of care gaps, or at high risk for hospitalization.
- Retrieve patient visit agendas from insurance payer portals, and upload to the patient’s chart for clinical teams to reference and address outstanding care gaps (e.g. medication reconciliation, suspect conditions, preventative screenings etc).
- For newly assigned patients, share information as needed about the health center, available providers, and services and what can be expected at first visit.
- Reflect the values of WNC Community Health Services, while following staffing and company policies.
- Know, understand, incorporate, and demonstrate the Mission, Vision, and Values of WNCCHS in behavior, practice, and decision-making.
- Participate in professional development activities.
- Maintain strict confidentiality and adhere to all HIPAA regulations.
- Participate in mandatory in-services, drills, staff meetings and other trainings.
- Perform duties in a prioritized, organized, and orderly manner to maximize efficiency and productivity.
- Facilitate the maintenance of a clean, neat, and well-organized work area.
- Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.
- Support current incentive, regulatory and certification requirements through documentation, participation in initiatives and other activities as directed.
- Performs other related work or duties as assigned or required
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Community Health Worker
HERS, LLC
Asheville
04.2025 - 02.2026
- Facilitated community outreach programs to enhance health awareness, resulting in improved public health engagement and participation.
- Conducted health screenings and assessments, identifying high-risk individuals for targeted intervention and support services.
- Collaborated with healthcare teams to develop personalized care plans, ensuring comprehensive support for community members' health needs.
- Coordinated transportation and access to healthcare resources, significantly reducing barriers for underserved populations in the community.
- Developed and maintained partnerships with local organizations, strengthening resources available for community health programs and services.
- Participated in outreach activities such as health fairs or community events.
- Assisted with patient referrals to appropriate community resources.
- Maintained accurate records of patient data in a secure electronic database.
- Provided assistance with completing forms related to public benefits programs.
- Conducted home visits to assess the health needs of patients and their families.
- Served as a liaison between healthcare providers and community organizations.
- Offered emotional support during difficult times or stressful situations.
- Coordinated transportation for clients to medical appointments or other necessary services.
- Created informational materials about available resources in the local community.
- Counseled clients on issues related to mental health, substance abuse, and violence prevention.
- Returned calls, emails and faxes according to departmental policy.
- Monitored client progress towards health goals and objectives.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Assisted individuals with navigating health care systems, appointments and classes.
- Answered calls and interacted with community members to provide information on advocacy services.
Medical Assistant
WNC Community Health Services
Asheville
01.2009 - 01.2023
- Assisted healthcare providers during patient examinations, ensuring efficient workflow and enhancing patient care quality.
- Managed patient intake and documentation, streamlining administrative tasks to improve clinic operations and patient satisfaction.
- Administered immunizations and performed routine lab tests, contributing to comprehensive patient health management and safety compliance.
- Educated patients on treatment plans and preventative care, fostering understanding and encouraging adherence to health recommendations.
- Implemented electronic health records management practices, improving data accuracy and accessibility for patient care continuity.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Education
Medical Assistant -
National Healthcareer Association
01.2025 - 01.2027
Certified Nurse Assistant -
Asheville Buncombe Technical Community College
01.2005 - 02.2006
Asheville High School
Asheville, NCSkills
- Patient outreach
- Care coordination
- Data analysis
- EHR management
- HIPAA compliance
- Spanish Medical interpreter
- Community engagement
- Care gap identification
- Patient referrals
- Quality improvement
Languages
Spanish
Native/ Bilingual
Certification
- Medical assistant certification
- CPR certification
Timeline
Community Health Worker
HERS, LLC
04.2025 - 02.2026
Medical Assistant -
National Healthcareer Association
01.2025 - 01.2027
Medical Assistant
WNC Community Health Services
01.2009 - 01.2023
Certified Nurse Assistant -
Asheville Buncombe Technical Community College
01.2005 - 02.2006
Population Health Services
WNC Community Health Services
01.2003 - Current
Asheville High School