Marlene Collier
Belmont
Summary
Careful and dependable Customer Service Representative and Baggage Handler familiar with luggage transport and ticket handling adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
FastMed Urgent Care
03.2023 - 10.2023
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Baggage Handler/Customer Service Representative
Greyhound: Bus Station
10.2014 - 10.2023
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Reduced lost luggage incidents by implementing an effective baggage tracking system.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
- Maintained a safe work environment by adhering to all safety regulations and guidelines.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Provided excellent customer service, assisting passengers with luggage-related inquiries and concerns.
- Participated in ongoing training programs to stay current on industry best practices and safety regulations.
- Assisted in the loading and unloading of cargo from buses, maintaining proper weight distribution for safe flight operations.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
- Conducted efficient boarding processes while adhering to strict security measures and protocols.
- Increased efficiency in ticket distribution by implementing digital solutions that reduced wait times at the ticket counter.
Hospital Transporter
Rex Hospital
06.2012 - 06.2016
- Improved patient satisfaction by providing timely and efficient transportation services.
- Ensured patient safety during transport by adhering to proper lifting and handling techniques.
- Increased hospital efficiency with prompt responses to transport requests from various departments.
- Assisted in maintaining a clean and organized environment, contributing to infection control measures.
- Demonstrated excellent communication skills while interacting with patients, families, and healthcare team members for optimal service delivery.
- Participated in ongoing training and workshops to stay current on best practices in patient transport and safety measures.
Education
Associate Of Applied Science - Medical Assisting
Augusta Technical College
Augusta, GA05.2010
Skills
- First Aid Training
- Team Collaboration
- Excellent Communication
- Attention to Detail
- Organizational Skills
- Written Communication
Certification
- CMA - Certified Medical Assistant
- BLS, CPR Certified
Timeline
Certified Medical Assistant
FastMed Urgent Care
03.2023 - 10.2023
Baggage Handler/Customer Service Representative
Greyhound: Bus Station
10.2014 - 10.2023
Hospital Transporter
Rex Hospital
06.2012 - 06.2016
Associate Of Applied Science - Medical Assisting
Augusta Technical College
Similar Profiles
Deborah VolmerDeborah Volmer
Center Manager at FastMed Urgent CareCenter Manager at FastMed Urgent Care
Waukera SaltWaukera Salt
Medical Assistant at FastMed Urgent CareMedical Assistant at FastMed Urgent Care
Joel HartJoel Hart
Nurse Practitioner at FastMed Urgent CareNurse Practitioner at FastMed Urgent Care