Marlen Arevalo
Thomasville
Summary
Motivated professional with experience in patient services and administrative support. Expertise in handling patient inquiries, verifying insurance, and maintaining compliance. Eager to leverage strong teamwork and communication skills to contribute to organizational success. I am also currently pursuing a degree in criminal justice.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
AdaptHealth
High Point
09.2025 - 12.2025
- Handled patient inquiries through phone and in-person communications effectively.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified demographics and insurance information to register patients in computer system.
lead
Freudtools
High Point
09.2023 - 06.2024
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
Trainer
Ralph Lauren
Kernersville
11.2022 - 10.2023
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Resolved any issues raised by participants during the training session in a timely manner.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Explained goals and expectations required of trainees.
Receptionist
Job Hook Temp Agency
Thomasville
07.2022 - 09.2022
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Assisted with administrative tasks, including filing and data entry.
- Ensured office cleanliness and organization in common areas.
Trainer
Carolina Container co
Thomasville
03.2021 - 06.2022
- Collaborated with management to assess training needs across various departments.
- Facilitated onboarding sessions for new hires, ensuring compliance with company standards.
- Evaluated training effectiveness through feedback and performance reviews of participants.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Explained goals and expectations required of trainees.
Education
High School Diploma -
Ledford High School
Davidson, NC02-2020
Skills
- Insurance verification
- Appointment scheduling
- HIPAA compliance
- Customer service
- Conflict resolution
- Data entry accuracy
- Team collaboration
- Problem solving
- Effective communication
- Training facilitation
- Customer relationship management
- Task prioritization
- Patient follow-up
- Front desk supervision
- System updates
- Reception management
- Phone etiquette
- Verbal and written communication
- Scheduling appointments
- Patient greeting
- Patient confidentiality
- Training coordination
- Office administration
- Information collection
Languages
Spanish
Limited
Timeline
Patient Service Representative
AdaptHealth
09.2025 - 12.2025
lead
Freudtools
09.2023 - 06.2024
Trainer
Ralph Lauren
11.2022 - 10.2023
Receptionist
Job Hook Temp Agency
07.2022 - 09.2022
Trainer
Carolina Container co
03.2021 - 06.2022
High School Diploma -
Ledford High School