Marla Lenoir Phillips
Greensboro
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ethnicraft
10.2022 - 04.2025
- My responsibilities as Customer Service Representative are to take calls when the customer call in.
- Create customer accounts, quotations, orders, complaints, replacements, returns, credit, and debit memos.
- I also send out swatch samples, wood samples and furniture, accessories and commercial catalogs to customers.
- I assist with HubSpot after sales tickets to resolve damaged item issues.
- I have a close relationship with the Sales and the Logistics teams.
Customer Service Coordinator
Interloop
03.2022 - 09.2022
- My responsibilities as Customer Service Coordinator are to analyze Amazon Weekly and UC Orders.
- I am responsible for analyzing and adjusting orders according to inventory availability.
- I work closely with the warehouse, Sales, Operations, Designs and Accounting departments.
- When ASN's are closed by the warehouse I am responsible for invoicing the closed ASN's in Amazon Vendor Central by comparing quantities and Purchase Order totals.
- I am also responsible for creating UPS Invoices in D365, running an inventory and Recon Report weekly, updating Cancelled Purchase Order Reports.
Allocation Analyst
Dollar Tree
08.2019 - 02.2022
- My responsibilities as Allocation Analyst are to split, pre-allocate and replenish everyday SKU's and event SKU's.
- I am responsible for putting event SKUs on hold and/or stop code when on a Holiday event and/or if an item is damaged.
- I analyst split history to all Dollar Tree Stores and Sales within an 8-week span, I am responsible for presenting Top Ten SKU's, event reports with This Year vs. Last Year Comparison, current store inventory, current store consignment quantity, current DC inventory, presenting future seasons agenda, report issues to Assortment Planning and Merchants, work with Associate Merchants on adjustments for order on a weekly basis.
Allocator
Centric Brands
12.2017 - 08.2019
- My responsibilities as Allocator are to analyze incoming orders, inform Sales of errors or issues, send orders to warehouse to be shipped, provide invoices, call tags, order status, correct pricing, complete transfers, tracking, discounts and return orders.
Assistant Rural Carrier
United States Postal Service- ARC
Burlington
12.2017 - 04.2018
- My responsibilities as an Assistant Rural Carrier were to deliver Amazon and Standard Mail at a reasonable speed, I would leave the mail/package safely on every customer porch, in garage or hand in hand.
Consumer Services Representative
Newell Brands
01.2016 - 10.2017
- My responsibilities with Consumer Services- Dymo are to provide Technical Support for Dymo products, such as LabelWriter 450s, Rhino Industrial, LabelManager's etc.
- I assist with Uninstalling and Reinstalling supported programs, hardware troubleshooting, place orders, check order status, print, or mail documentation to individuals or businesses.
- I am familiar with all operating systems on Windows and Mac.
Cashier
Target
12.2014 - 01.2016
- My responsibilities as a Cashier/Guest Service at Target were to check out customers, locate lost/found items, issue refunds and organize defective or returned items.
Sales Associate- Seasonal
American Eagle
11.2014 - 11.2014
- My responsibilities as a Seasonal Worker were to check stock of items, navigate a customer to a specific item and providing information about seasonal discounts.
Education
Microsoft Excel - Course
Guilford Technical Community College
02.2024
Graduate, bachelor's - Science, Sports Science Fitness Management - Leisure Studies
North Carolina Agricultural and Technical State University
12.2015
Graduate, Diploma - College Prep
Anson Senior High School
05.2010
Skills
- Uninstall, Reinstall supported programs
- Placing orders
- Researching order status
- Preparing and mailing documentation
- Proficient in Microsoft Word
- Proficient in Publisher
- Proficient in Excel
- Proficient in PowerPoints
- Data Entry
- Managing Social Media Sites
- Typing 45 wpm
- Case entry
- Trained in Windows Operating Systems
- Trained in Mac Operating Systems
- Trained in Salesforce
- Trained in SAP
- JDA
- AS400 (MMS)
- BOBJ
- Yusen
- SPS
- Power BI
- Amazon Vendor Central
- D365
- SharePoint
- 3PL
- SAT- Sandbox
- UPS Invoice Site
- HubSpot
- UPS Shipping
- EPMA
- Avalara Sandbox
Certification
Notary Public, 03/01/23, 03/01/28
References
Upon Request
Community Service
- Guilford County, Greensboro, NC, Internship with City of Greensboro Park & Recreation, YMCA Volunteer (worked under sports coordinator), Community Event Performer, Elm Street Development Center volunteer, Washington Elementary School volunteer, Assist in After School Program - Glenwood, Peeler & Windsor Recreation Center, Wiley Elementary School volunteer, Guilford Elementary School
- Anson County, Wadesboro, NC, Dance Team in Elementary, Middle & High School, High School Cheerleader, Score keeper/Sports Manager - High School, Middle School, and Recreation League, Youth Usher Committee Member, Assist in After School Program - Glenwood, Peeler & Windsor Recreation Center, Peer Tutor in 7th & 8th grade level Mathematics, Anson Health & Rehab Nursing Home (High School Allied Health Class)
Additional Information - Qualities
- Exceptional communicator
- Avid team player
- Multitask, prioritize in multiple concurrent projects
- Open to new ideas for the betterment of company
- Calmly work in High Volume workspaces
- Knowledge of Medical Terminology
- Dependable, Productive contributor committed to excellence and success
- Able to easily adapt to new policies and environments
- Present consumer Social Media presence via Instagram and YouTube
- Present Ideas for diversity in products
Timeline
Customer Service Representative
Ethnicraft
10.2022 - 04.2025
Customer Service Coordinator
Interloop
03.2022 - 09.2022
Allocation Analyst
Dollar Tree
08.2019 - 02.2022
Allocator
Centric Brands
12.2017 - 08.2019
Assistant Rural Carrier
United States Postal Service- ARC
12.2017 - 04.2018
Consumer Services Representative
Newell Brands
01.2016 - 10.2017
Cashier
Target
12.2014 - 01.2016
Sales Associate- Seasonal
American Eagle
11.2014 - 11.2014
Microsoft Excel - Course
Guilford Technical Community College
Graduate, bachelor's - Science, Sports Science Fitness Management - Leisure Studies
North Carolina Agricultural and Technical State University
Graduate, Diploma - College Prep
Anson Senior High School