Marla Greenhalgh
Indian Trail
Summary
Dynamic professional with a proven track record at Maple Springs Dental, adept in insurance verification and patient confidentiality. Excelled in enhancing patient satisfaction and streamlining billing processes. Skilled in multitasking and customer service, significantly improving front desk efficiency. Demonstrates exceptional problem-solving abilities and a commitment to excellence in healthcare administration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Patient Coordinator
Maple Springs Dental
01.2024 - Current
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Provided support in the billing department, verifying insurance coverage and processing claims accurately and promptly.
- Ensured accuracy in data entry by meticulously reviewing daily intake forms and updating patient profiles accordingly.
Location Manager
Rotech Healthcare
04.2022 - 12.2023
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
- Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
- Increased team productivity by providing clear communication of expectations and deadlines to all involved parties.
Front Desk Medical Receptionist
Ray Andrew MD
03.2020 - 01.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Education
Associate of Science - Nursing
Utah State University
Logan08-2024
Skills
- Patient confidentiality
- Patient registration
- Insurance verification
- Appointment scheduling
- Insurance authorizations
- Patient scheduling
- Insurance practices
- Customer service
- Multitasking
Certification
- CPR/AED Certification
Timeline
Front Desk Patient Coordinator
Maple Springs Dental
01.2024 - Current
Location Manager
Rotech Healthcare
04.2022 - 12.2023
Front Desk Medical Receptionist
Ray Andrew MD
03.2020 - 01.2022
Associate of Science - Nursing
Utah State University
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