Markita Rowland
Hollister
Summary
Dedicated, Hardworking Support Technician who loves working with patients. Dedicated Health Unit Coordinator with expertise in electronic medical records management and patient scheduling. Proven ability to maintain inventory and ensure efficient paperwork processing, contributing to seamless interdepartmental communication.
Overview
18
18
years of professional experience
Work History
Health Unit Coordinator/CST
UNC REX Heart and Vascular Hospital
Raleigh
01.2016 - Current
- Coordinated patient admissions and discharges in fast-paced healthcare environment.
- Provided technical support for healthcare staff and patients using electronic medical records.
- Troubleshot hardware and software issues across various hospital departments.
- Generated reports and updated files and documentation.
- Scheduled appointments and consultations for healthcare providers efficiently.
- Communicated effectively with medical staff and patients to ensure clarity.
- Handled medical supply inventory, ensuring availability for staff needs.
- Updated patient charts promptly to reflect current health statuses.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Organized patient records, charts, and other documents in an orderly manner.
- Assisted with orienting new employees to departmental procedures.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Provided administrative support to nursing staff as needed.
Rehabilitation Services Technician
UNC Rex Rehabilitation and Nursing Center
Apex
06.2014 - 01.2016
- Assisted therapists with patient rehabilitation exercises and activities.
- Maintained equipment and ensured a clean, safe environment for patients.
- Collaborated with healthcare staff to develop patient care plans.
- Monitored vital signs and reported any abnormalities to nursing staff.
- Scheduled appointments and consultations for healthcare providers efficiently.
- Inspected and maintained medical equipment for optimal functionality.
- Conducted routine preventative maintenance on various medical instruments.
- Assisted with inventory management of parts and supplies related to medical equipment.
Certified Nursing Assistant
UNC Rex Rehabiltation and Nursing Care
Apex
11.2008 - 06.2013
- Monitored vital signs and reported changes to nursing staff.
- Assisted residents with daily living activities and personal care needs.
- Collaborated with team members to deliver compassionate patient care.
- Documented patient information accurately in electronic health records.
- Maintained cleanliness and safety of resident rooms and common areas.
- Participated in training new staff on caregiving procedures and protocols.
Education
Certificate - Medical Office Administration
Vance Granville Community College
Henderson, NC05-2023
CNA certified - Certified Nursing Assistant
Wake Technical Community College
01-2008
Skills
- Electronic medical records
- Patient admissions and scheduling
- HIPAA compliance expertise
- Chart assembly and organization
- IV removal
- Foley catheter management
- End-of-life care training
- EKG proficiency
- Hoyer lift operation
- Equipment maintenance
- Inventory management
- Interdepartmental coordination
- Foley catheter managementEnd-of-life care training
- Problem solving skills
- CPR certification
Timeline
Health Unit Coordinator/CST
UNC REX Heart and Vascular Hospital
01.2016 - Current
Rehabilitation Services Technician
UNC Rex Rehabilitation and Nursing Center
06.2014 - 01.2016
Certified Nursing Assistant
UNC Rex Rehabiltation and Nursing Care
11.2008 - 06.2013
CNA certified - Certified Nursing Assistant
Wake Technical Community College
Certificate - Medical Office Administration
Vance Granville Community College