Markieta Jackson
Kannapolis
Summary
Dynamic healthcare professional with extensive experience at Advocate Health, excelling in insurance verification and prior authorization processes. Proven ability to enhance patient flow and reduce claim denials through meticulous attention to detail and effective communication. Skilled in EMR systems and conflict resolution, ensuring compliance and high-quality patient care in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Registrar-Surgery Pre-Service
Advocate Health
Charlotte, NC
11.2023 - Current
- Verified insurance eligibility and determined prior authorization requirements for scheduled surgical procedures
- Obtained pre-authorizations from commercial and government insurance plans to ensure coverage compliance
- Coordinated with physician offices, surgical centers, and insurance carriers to secure timely approvals
- Reviewed clinical documentation and submitted authorization requests according to payer guidelines
- Tracked authorization statuses and followed up proactively to prevent surgical delays or denials
- Communicated authorization outcomes to provider offices and internal scheduling teams
- Maintained accurate records in EMR and insurance portals while ensuring HIPAA compliance
- Reduced claim denials by confirming authorization requirements prior to date of service
Registrar
Advocate Health
Charlotte
09.2023 - 11.2023
- Registered and checked in patients in a fast-paced emergency room environment
- Verified patient demographics, insurance coverage, and eligibility at point of service
- Collected copayments, deductibles, and self-pay payments in accordance with hospital policy
- Accurately entered patient information into EMR systems while maintaining HIPAA compliance
- Communicated clearly and compassionately with patients during high-stress and urgent situations
- Coordinated with clinical staff to ensure timely patient flow and accurate registration
- Resolved insurance discrepancies and updated coverage information in real time
- Maintained professionalism and accuracy while handling high patient volumes
Registrar
Advocate Health
Concord, NC
08.2016 - 10.2021
- Managed patient registration processes to ensure accurate data collection and compliance with health regulations.
- Streamlined appointment scheduling systems to enhance patient flow and reduce wait times.
- Implemented electronic health record updates, improving access to patient information for healthcare providers.
- Trained new staff on registration protocols, enhancing team efficiency and service quality.
Education
GED -
Rowan Cabarrus Community College
Concord, NCSkills
- Insurance Verification & Eligibility Review
- Prior Authorization Knowledge
- Copay, Deductible & Self-Pay Collection
- Patient & Customer Communication
- Explaining Insurance Benefits & Coverage
- EMR / EHR Systems
- HIPAA Compliance
- High-Volume, Fast-Paced Environments
- Conflict Resolution & De-escalation
- Attention to Detail & Accuracy
- Multitasking & Time Management
- Professional Phone & In-Person Communication
Timeline
Registrar-Surgery Pre-Service
Advocate Health
11.2023 - Current
Registrar
Advocate Health
09.2023 - 11.2023
Registrar
Advocate Health
08.2016 - 10.2021
GED -
Rowan Cabarrus Community College