Markeyta Guice
Lincolnton
Summary
Detail-oriented Patient Service Representative skilled in customer service, appointment scheduling, and HIPAA compliance. Committed to ensuring patient confidentiality and enhancing service quality through effective management of inquiries and data entry.
Dedicated professional with experience in patient service and emergency response coordination. Recognized for strong skills in managing patient inquiries, scheduling appointments, and ensuring HIPAA compliance. Eager to contribute to improved patient experiences and operational efficiency.
Proactive individual with a versatile background in healthcare and emergency services. Expertise in handling high-volume calls, coordinating emergency responses, and managing patient data with utmost confidentiality. Prepared to leverage skills to enhance patient care and operational effectiveness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Sodexo Magic
Huntersville, NC
03.2026 - Current
- Managed patient inquiries and resolved issues to enhance service quality.
- Facilitated appointment scheduling and coordination for seamless patient experiences.
- Implemented efficient processes for patient registration and data management.
- Trained new staff on operational protocols and customer service best practices.
Emergency Dispatcher
CPI
Charlotte, NC
08.2023 - 07.2025
- Coordinated emergency response efforts among first responders and support teams.
- Managed high-volume incoming calls, prioritizing urgent situations effectively.
- Utilized CAD systems to track incidents and dispatch resources efficiently.
- Developed protocols for real-time communication with police, fire, and medical personnel.
Personal Care Assistant
Carillon Senior Living
Lincolnton, NC
11.2022 - 10.2023
- Assisted residents with daily living activities to promote independence and well-being.
- Monitored health conditions, documenting changes and reporting to nursing staff for timely interventions.
- Developed personalized care plans in collaboration with healthcare teams to address individual needs.
- Provided emotional support and companionship, enhancing residents' quality of life through meaningful interactions.
Inbound Stower
Amazon
Charlotte, NC
09.2019 - 11.2022
- Optimized inbound inventory flow through efficient stowing processes.
- Maintained accuracy in item placement to enhance retrieval efficiency.
- Collaborated with team members to improve workspace organization and safety standards.
- Utilized handheld scanners for tracking inventory and ensuring data accuracy.
Education
Phelobomtoy - Health Education
CVCC
Hickory, NC08-2026
High School Diploma -
East Lincoln High School
Denver, NC06-2006
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Patient greeting
- Office administration
- Data entry proficiency
- Document filing
- Reception management
Certification
- Certified [Dispatch], [CPI] - [2024]
Timeline
Patient Service Representative
Sodexo Magic
03.2026 - Current
Emergency Dispatcher
CPI
08.2023 - 07.2025
Personal Care Assistant
Carillon Senior Living
11.2022 - 10.2023
Inbound Stower
Amazon
09.2019 - 11.2022
Phelobomtoy - Health Education
CVCC
High School Diploma -
East Lincoln High School