Markell Simmons
Jacksonville
Summary
Highly motivated and detail-oriented Information Technology student with a concentration in cybersecurity, currently pursuing a Bachelor of Science degree at East Carolina University, with an expected graduation in Spring 2025. Skilled in troubleshooting, project management, technical presentations, and network concepts, with a strong foundation in information and computer technology fundamentals. Proficient in Linux system administration, router programming, and Python programming, with a passion for building computers and researching computer parts. Known for exceptional customer service and flexibility in adapting to diverse tasks and challenges. Eager to leverage academic knowledge and practical skills to contribute effectively to the cybersecurity field and drive innovation in Information Technology.
Overview
4
4
years of professional experience
Work History
Crew Member
Dunkin' Donuts
12.2019 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
Bachelor of Science - Information Technology
East Carolina University
Greenville, NC05.2025
Skills
Troubleshooting
, Project Management
, Technical Presentations
, Fundamentals of Security
, Information and Computer Technology Fundamentals
, Linux System Administration
, Network Concepts
, Router Programming
, Customer Service
, Flexibility
- Technical Skills:
Python (currently learning)
, Network Fundamentals
, Digital Communication Systems
Additional Information
- Hobbies:
Building computers
Researching computer parts
Timeline
Crew Member
Dunkin' Donuts
12.2019 - Current
Bachelor of Science - Information Technology
East Carolina University
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