Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Markasia Harris

Winterville

Summary

Motivated and dependable individual seeking to launch a career in a medical office setting. Recently completed training in medical office procedures, HIPAA compliance, and medical terminology. Brings strong organizational skills, a positive attitude, and a commitment to providing exceptional patient service. Known for being punctual, quick to learn, and capable of handling multitasking in busy environments. Ready to contribute to a professional healthcare team by supporting smooth front office operations and creating a welcoming experience for patients.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Intake Specialist

Cohere health
Work From Home
04.2023 - Current
  • Coordinated with healthcare providers to ensure timely patient referrals and service delivery.
  • Utilized electronic health record systems to input and manage patient data effectively.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Maintained clinical records and required paperwork in compliance with agency standards.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.

Supervising Agent

Accredo Specialty Pharmacy
Work From Home
09.2021 - 03.2023
  • Supervised team operations to ensure compliance with company policies and procedures.
  • Evaluated agent's job performance through observation, coaching, and providing constructive feedback.
  • Created weekly reports detailing call center performance metrics such as average call times and customer satisfaction ratings.
  • Observed performance of agents and provided feedback when needed.
  • Resolved escalated customer complaints in a professional manner while adhering to company policies and procedures.
  • Investigated customer complaints regarding service delivery issues or product defects.
  • Maintained accurate records of customers' interactions with the call center staff.
  • Provided support and guidance to team members on daily tasks and procedures.
  • Coordinated with other departments to resolve customer issues in a timely manner.
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Provided strategic advice to clients based on analysis and market knowledge.
  • Responded to client inquiries and resolved issues promptly.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Education

Associate of Applied Science - Medical Office Administration

Beaufort Community College
Washington, NC
05-2026

High School Diploma -

D.H Conley
Winterville, NC
06-2018

Skills

  • Electronic health records
  • Patient scheduling
  • Medical terminology
  • Customer service
  • Data entry
  • Regulatory compliance
  • Problem solving
  • Team collaboration
  • Effective communication
  • Records maintenance
  • Critical thinking skills
  • Client intake
  • Compassionate communication
  • Insurance verification
  • Appointment scheduling
  • Records management
  • Scheduling appointments
  • Multi-line phone systems
  • Microsoft Access
  • Multitasking
  • Teamwork and collaboration
  • Organizational skills
  • Conflict resolution
  • HIPAA compliance knowledge
  • Medical billing and coding (CPT, ICD-10)
  • Microsoft Office Suite (Word, Excel, Outlook)

Certification

  • Office Management- basic office skills
  • Office Management- Word processing specialist
  • pharmacy technician- Hours completed 2021

Timeline

Intake Specialist

Cohere health
04.2023 - Current

Supervising Agent

Accredo Specialty Pharmacy
09.2021 - 03.2023

Associate of Applied Science - Medical Office Administration

Beaufort Community College

High School Diploma -

D.H Conley

Similar Profiles

CREATE PROFILE
Markasia Harris