Mark Wilson
Saluda
Summary
Dynamic professional with a proven track record in operations management and customer relationship building. Expert in process optimization, graphic design, and production. Adept at leveraging technology for order tracking and enhancing team collaboration to drive business success. Excellent relationship-building, communication and multitasking abilities. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
32
32
years of professional experience
Work History
Salesman, Transportation Manager, Graphic Designer
Tidewater Lumber & Mouldings
Greer
04.2023 - Current
- Salesman for 6+ million dollar lumber business and went to work immediately to automate and streamline outdated systems
- Utilized MONDAY to build an order tracking system that now tracks all orders and purchases across seven departments and two locations
- Brokered our own LTL and FTL shipments, saving us and our customers 30% or more on freight
- Rapidly learned a broad and diverse offering of products, sales techniques and how to quantify customers quickly to focus on orders that are fast, easy, and profitable
- Used graphic design skills from past experience to design flyers, brochures, branding and advertising materials to maintain a professional and consistent image for the company
- Field 30+ calls and 30 to 50 emails daily for product inquiries, payments, order status, and shipping arrangements
- Identified as the most approachable and helpful to other employees, vendors and customers
Owner
Pro Sport Graphics, Inc. dba ATTENTION Ink
Fayetteville
06.2008 - 01.2022
- Purchased this business and began streamlining processes from printing sequences to ordering products and managing all assets to their most productive and profitable levels
- Business continued to grow year after year during economic downturns and the COVID pandemic to having our most successful year in 2021
- Having been a customer of screen printing with CINTAS and always having vendors fall short on delivery, we focused on making a positive and professional customer experience our goal
- We focused on organization, planning, lots of experimentation, and implementation of new ideas, products, equipment, and services
- In 2014 we expanded our footprint onto Fort Bragg, NC as a contractor with AAFES on one of the largest military bases in the United States and added retail sales to our business portfolio
- Managed to cultivate a very broad and diverse base of clients from local schools, police, fire, city agencies, colleges, corporations, even planners, local military as well as other CONUS and OCONUS locations through online sales
- Leveraged Podio by Cisco to create an order tracking system and customer data base which became a necessity after adding our Ft Bragg store
- Customer's positive experience resulted in customers continuing to use us through moves to other duty stations such as Ft Stewart Georgia, Fort Carson Colorado, and Fort Hood Texas as well as on deployments overseas
- Used Ink Soft to create online Esprit de Corps stores for military units and college ROTC programs, and schools and camps to help them raise money for unit moral events with unit alumni and family members being the largest customers
- Created BraggFlag.com to sell specific unit and military organization flags online
Service Manager, General Manager
Cintas
Fayetteville
06.2005 - 06.2008
- Service Manager responsible for eight routes with customer accounts spread across central South Carolina from Newberry to Orangeburg and Batesburg-Leesville to Darlington
- Consolidated and streamlined service routes reducing the number of route drivers required to service the area while also decreasing driver hours
- Selected above 35 other Service Managers in our Group for promotion to General Manager after just a year with the corporation
- Brought the Fayetteville, NC facility, which had been an acquisition of an acquisition into the CINTAS business and through yet another round of terminations and pay cuts
- - Six Sigma Green Belt - Smith System Drivers Training
Major - Engineer Branch
US Army
01.1994 - 09.2005
- U.S. Army Engineer Officer Operation Iraqi Freedom Veteran
- Held leadership and primary staff positions leading anywhere from 3 to 124 officers and soldiers
- Platoon Leader (Korea and Ft Carson, Co), Company Executive Officer (Korea and Ft Carson, Co), Battalion Logistics Officer (Ft Carson, Co), Armor Officer Captain's Career Course - Small Group Leader (Ft Knox, KY), Brigade Logistics Officer (Hanau, Germany), Company Command (Bamberg, Germany, Kuwait, and Iraq), AC/RC Team Member (South Carolina), AC/RC Team Chief (South Carolina)
- Rated 1 in 24 Company Commanders in my Brigade for performance in Iraq, supporting a lead element in the invasion in 2003 with 0 casualties
- Awarded the Bronze Star and Army Commendation Award with Valor for service in combat
Education
B.A. - Business Economics
Wofford College
Spartanburg, SC05-1993
J.L. Mann
Greenville, SC06-1989
Skills
- Team Building - Collaboration and staff training
- Operations Management
- Order tracking and fulfillment
- Customer relationship management and building
- Project management and process optimization
- Effective communication
- Problem solving
- Graphics Design
- Inventory management
Affiliations
- Active member of Grand Lodge of NC Knights of Pythias, and past Grand Chancellor Commander
- Active member of Randy Huffman Lodge #263 Knights of Pythias of Cherryville, NC
- Proud parent of 2 Army Captains - an Engineer Officer and an Armor Officer
- Proud grandparent to 4 year old, Luke and 2 year old, Claire
- Active member and Jr Vice Commander of VFW Post 5206
- Help my wife with our antique business, The Brass Eagle Antiques, to source and sell antiques in Greenville, SC and Brevard, NC
References
References available upon request.
Timeline
Salesman, Transportation Manager, Graphic Designer
Tidewater Lumber & Mouldings
04.2023 - Current
Owner
Pro Sport Graphics, Inc. dba ATTENTION Ink
06.2008 - 01.2022
Service Manager, General Manager
Cintas
06.2005 - 06.2008
Major - Engineer Branch
US Army
01.1994 - 09.2005
B.A. - Business Economics
Wofford College
J.L. Mann
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