Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mark Toro

Charlotte

Summary

Dynamic maintenance professional with extensive experience at Greystar, excelling in HVAC troubleshooting and team supervision. Proven track record in enhancing facility safety compliance and training staff to achieve operational excellence. Recognized for effectively resolving tenant service requests and maintaining high standards in facility inspections.

Overview

16
16
years of professional experience

Work History

Lead Maintenance Technician

Greystar
charlotte
05.2025 - Current
  • Conducted regular inspections of building systems and equipment.
  • Performed routine maintenance on HVAC, plumbing, and electrical systems.
  • Responded to tenant service requests efficiently and effectively.
  • Assisted in training junior maintenance staff on best practices.
  • Maintained accurate records of maintenance tasks and repairs performed.
  • Ensured compliance with safety regulations during all maintenance activities.
  • Ordered necessary parts for repairs and installations.

Maintenance Supervisor

Greystar
charlotte
02.2024 - Current
  • Supervised maintenance staff to ensure timely completion of tasks.
  • Conducted regular inspections of facilities and equipment for safety compliance.
  • Scheduled and coordinated maintenance activities to minimize disruptions.
  • Trained new team members on maintenance procedures and best practices.
  • Managed inventory of repair supplies and equipment for efficient operations.
  • Collaborated with property management on facility improvement projects.
  • Resolved tenant service requests related to maintenance issues promptly.
  • Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
  • Maintained clear and safe workspace areas to meet OSHA standards.

Maintenance Technician

Greystar
charlotte
09.2020 - Current
  • Responded to tenant maintenance requests in a timely manner.
  • Assisted in troubleshooting electrical issues and repairs.
  • Collaborated with team members to ensure property upkeep standards were met.
  • Ensured compliance with safety regulations during all maintenance operations.
  • Operated hand and power tools to complete repairs.
  • Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
  • Responded promptly to emergency breakdowns at any time during shift hours.
  • Cleared clogged drains and replaced valves, faucets, and fixtures.

Armored Guard

Loomis Fargo
charlotte
11.2018 - 09.2020
  • Conducted routine security checks on transport vehicles and cash handling operations.
  • Collaborated with team members to maintain high security standards during cash deliveries.
  • Responded promptly to security incidents and coordinated with law enforcement as needed.
  • Inspected armored vehicles for operational readiness before each shift.
  • Enforced company policies related to cash handling and employee conduct effectively.

Assistant Manager

national pawn
charlotte
01.2010 - 03.2018
  • Managed daily operations of national pawn shop to ensure smooth workflow.
  • Assisted customers with pawn transactions, evaluations, and inquiries.
  • Trained and supervised staff to enhance team performance and service quality.
  • Developed and implemented store policies to maintain compliance and security protocols.
  • Oversaw inventory management, ensuring accurate tracking of items and values.
  • Resolved customer complaints promptly, maintaining high satisfaction levels.
  • Managed customer service inquiries and complaints in a timely manner.

Education

GED -

Edgar J Morrow
Brooklyn, NY
05-1997

Skills

  • HVAC troubleshooting
  • Electrical repairs
  • Plumbing maintenance
  • Safety compliance
  • Facility inspections
  • Team supervision
  • Problem solving
  • Training development

Accomplishments

won salesman of the year four year in a row won service tech of the year first year with greystar

Timeline

Lead Maintenance Technician

Greystar
05.2025 - Current

Maintenance Supervisor

Greystar
02.2024 - Current

Maintenance Technician

Greystar
09.2020 - Current

Armored Guard

Loomis Fargo
11.2018 - 09.2020

Assistant Manager

national pawn
01.2010 - 03.2018

GED -

Edgar J Morrow

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Mark Toro