Summary
Overview
Work History
Education
Skills
Timeline
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Mark Smith

Concord

Summary

Professional pharmacist with extensive experience in managing pharmacy operations and leading teams to achieve optimal results. Adept at ensuring regulatory compliance, optimizing inventory management, and enhancing customer service. Strong focus on collaboration, adaptability, and delivering consistent outcomes. Skilled in staff training, workflow optimization, and strategic planning, with commitment to maintaining high standards in all aspects of pharmacy management.

Overview

27
27
years of professional experience

Work History

Pharmacy Manager

Walmart
04.2009 - Current
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.

Pharmacy Manager

CVS Pharmacy
03.1998 - 04.2009
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
  • Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.

Education

Pharmacy

Duquesne University
Pittsburgh, PA

Skills

  • Patient education and counseling
  • Prescription verification
  • Workflow optimization
  • Pharmacy operations management

Timeline

Pharmacy Manager

Walmart
04.2009 - Current

Pharmacy Manager

CVS Pharmacy
03.1998 - 04.2009

Pharmacy

Duquesne University

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