Mark Paul Reichel
Monroe
Summary
Results-oriented operations leader with expertise in logistics management and team development. Focused on enhancing operational efficiency and driving sales growth through effective vendor relations and conflict resolution. Experienced in leading productive teams, managing budgets, and implementing growth initiatives to maximize brand outreach. Strong project management and problem-solving skills support organizational success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
ReStore Operations Director
Habitat for Humanity of the Charlotte Region
Charlotte
01.2016 - Current
- Oversaw logistics warehouse and eight ReStore locations, managing 85 direct and indirect reports across more than 100 miles.
- Managed financial health of ReStores, implemented best practices, and developed volunteer and daily donations departments to enhance operational efficiency.
- Coordinated with IT, HR, logistics, and facilities to ensure smooth operations across all departments.
- Oversee relationships with vendors, service providers and landlords ensuring all invoices are paid on time.
- Conducted loss prevention activities, which included camera monitoring, transaction monitoring, and inventory control.
- Utilize my skills and training to produce sales for the company
Operations Manager-Wendover
Habitat for Humanity of the Charlotte Region
Charlotte
05.2015 - 01.2016
Asst. Store Manager
Habitat for Humanity of the Charlotte Region
Charlotte
03.2015 - 05.2015
Warehouse Supervisor
Habitat for Humanity of the Charlotte Region
Charlotte
09.2014 - 03.2015
Customer Relations Specialist/Dispatcher
Day and Nite All Service
Fort Mill
05.2012 - 11.2013
- Coordinated multi-tasking, customer service, scheduling, and follow-through to support operational efficiency
- Responded to telephone inquiries, ensuring field workers' concerns were prioritized and resolved
- Processed shipping and receiving while conducting inventory counts to maintain stock accuracy
- Managed data for the Accounting Department, ensuring accuracy and accessibility
Customer Service Dept./Truck Driver/Warehouse Associate
Gexpro/Vanguard Services Group
Farmingdale
10.2007 - 08.2011
- Operated truck to deliver merchandise efficiently to customers
- Supported sales, processed shipping and receiving, and managed inventory for 40k sqft warehouse
- Stocked parts and organized shelves for optimal accessibility in warehouse
NY City Police Officer
New York City Police Department
Manhattan
12.1997 - 01.2008
- Maintained peace and order, overseeing diverse responsibilities to uphold community safety.
- Engaged with senior leadership of NYPD, addressing concerns with thoroughness and attention to detail.
- Managed personal affairs of Chief of Police, ensuring confidentiality and operational efficiency.
Education
Graduate -
New York Police Academy
New York06.1998
Associate of Applied Science Degree -
Suffolk Community College
New York06.1994
Skills
- Logistics management
- Inventory control
- Operational strategy
- Operations oversight
- Project management
- Vendor relations
- Cost control
- Cost reduction
- P&L management
- P&L Administration
- Performance metrics analysis
- Quality assurance
- Operational efficiency
- Process improvements
- Customer relationship management
- Customer service management
- Customer service
- Sales management
- Conflict resolution
- Staff training and development
- Employee development
- Team building
- Time management
- Scheduling
- Administrative management
- Administrative oversight
- Organizational skills
- Recruitment
- Communication skills
- Effective communication
- Problem solving
- Problem-solving aptitude
- Multitasking capacity
- Capital spending
- Schedule oversight
- Administrative management
- Scheduling
- Customer relations
- Administrative oversight
- Recruitment
Certification
- DOT certified
- Forklift certified
Timeline
ReStore Operations Director
Habitat for Humanity of the Charlotte Region
01.2016 - Current
Operations Manager-Wendover
Habitat for Humanity of the Charlotte Region
05.2015 - 01.2016
Asst. Store Manager
Habitat for Humanity of the Charlotte Region
03.2015 - 05.2015
Warehouse Supervisor
Habitat for Humanity of the Charlotte Region
09.2014 - 03.2015
Customer Relations Specialist/Dispatcher
Day and Nite All Service
05.2012 - 11.2013
Customer Service Dept./Truck Driver/Warehouse Associate
Gexpro/Vanguard Services Group
10.2007 - 08.2011
NY City Police Officer
New York City Police Department
12.1997 - 01.2008
Graduate -
New York Police Academy
Associate of Applied Science Degree -
Suffolk Community College