Mark Malone II
Apex,NC
Summary
Seasoned operations leader with a proven track record at Clark Pavement Marking, enhancing customer satisfaction and team productivity through effective management and strategic planning. Skilled in NCDOT Pavement Marking Certification and fostering customer relationships, I've consistently exceeded performance targets. My approach combines rigorous safety standards with exceptional time management, driving significant operational improvements.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Branch Manager
RoadSafe Traffic Systems
12.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective production strategies to achieve branch targets and exceed expectations consistently.
- Implemented effective production strategies to achieve branch targets and exceed expectations consistently.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Operations Manager
RoadSafe Traffic Systems
12.2021 - 12.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Worked with Pavement Marking Managers with schedules and crew assignments.
Director of Operations
Clark Pavement Marking
03.2014 - 12.2021
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Worked with Area Managers on schedule and crew assignments.
- Worked with Fleet Manager to schedule maintenance on the fleet.
Pavement Marking Area Manager
Clark Pavement Marking
03.2002 - 03.2014
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Pavement Marking Supervisor
Clark Pavement Marking
03.1998 - 03.2002
- Oversaw daily operations of multiple pavement marking operations, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased productivity by implementing efficient workflows and setting clear expectations for assigned crew.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored assigned crew members in their career development, sharing knowledge from years of experience in the field.
Pavement Marking Operator
Clark Pavement Marking
03.1997 - 03.1998
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Education
No Degree - Sports Medicine
Ohio University
Athens, OHSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- NCDOT Pavement Marking Certification Instructor since 2002
- NCDOT Work Zone Traffic Control Instructor since 2002
- ATSSA WZS Certified
- OSHA 30 Certified
- Forklift/Lift Truck Trainer Certified
Accomplishments
- Received the “Carolina's AGC Pinnacle Award” for exemplary quality and performance on a project
Certification
- NC Pavement Marking Certified
- ATSSA NCWZS Certified
- ATSSA NC Flagger Certified
- Forklift Certification/Trainer Certified
- CPR/AED Certification
- OSHA 30 Certified
Timeline
Branch Manager
RoadSafe Traffic Systems
12.2024 - Current
Operations Manager
RoadSafe Traffic Systems
12.2021 - 12.2024
Director of Operations
Clark Pavement Marking
03.2014 - 12.2021
Pavement Marking Area Manager
Clark Pavement Marking
03.2002 - 03.2014
Pavement Marking Supervisor
Clark Pavement Marking
03.1998 - 03.2002
Pavement Marking Operator
Clark Pavement Marking
03.1997 - 03.1998
- NC Pavement Marking Certified
- ATSSA NCWZS Certified
- ATSSA NC Flagger Certified
- Forklift Certification/Trainer Certified
- CPR/AED Certification
- OSHA 30 Certified
No Degree - Sports Medicine
Ohio University
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